News
Diebold Nixdorf taps payment orchestration provider to expand retail payment options
December 28, 2022
Diebold Nixdorf Inc. has partnered with Phos, a London-based provider of POS software, to allow businesses to add point-of-sale orchestration as an option to…
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Store expansion ahead for Barnes & Noble
December 27, 2022
Bookseller Barnes & Noble aims to expand its footprint by 30 locations in 2023 after a decade of shuttering stores.
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Instant gratification, discovery aspect top drivers in consumer store visits
December 27, 2022
When queried on why they would shop in a physical retail store, 45% of consumer say the desire is rooted in getting hands on goods instantly, and 38% enjoy the…
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Retailers view CGI, 3D imagery as crucial for sale success
December 23, 2022
A hefty number of retailers, 88%, say product imagery is critical to their 2022 holiday e-commerce success and 91% have confirmed the positive impact of great…
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Trends hitting grocers in 2023
December 23, 2022
Come 2023 grocery shoppers will pay more for delivery and the days of free delivery will end.
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Piggly Wiggly teams with Focal Systems on AI, automation strategy
December 22, 2022
Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…
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Contactless payments to hit $164B
December 22, 2022
The contactless payments market will reach $164.15 billion by 2030 and adoption of payments technologies, such as host-based card emulation and…
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Interactive kiosk market to reach $49.9B by 2031
December 21, 2022
The interactive kiosk market will grow from $28.4 billion in 2021 to $49.9 billion by 2031, according to research from Transparency Market Research. It will…
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Digital-first Gen Zers are all about the physical store
December 21, 2022
Digital-first Gen Z consumers still want to shop inside a store even though they rely heavily on technology for managing their lives.
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Consumers want personal communication but split on definition
December 20, 2022
Three in four consumers, 75%, say communication that makes them feel valuated is a top or most important factor when doing business with a brand.
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Many consumers making holiday-specific sacrifices
December 20, 2022
More than half of U.S. consumers, 60%, are making holiday-specific sacrifices with many reducing gifting and travel and 61% expecting to keep the budget…
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Sales stats reveal strong holiday start
December 19, 2022
While November's retail sales dipped compared to a surge of early holiday shopping in October the retail sales landscape reveals solid year-over-year growth…
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Holiday spend down thanks to inflation
December 19, 2022
More than half, 67%, of U.S. consumers expect to spend less than $500 on holiday expenses this year.
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Last minute shoppers face bigger cyber risk
December 19, 2022
Consumers who wait until the last moment for holiday shopping face a greater cyber risk, according to a Kaspersky survey.
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Rewards program use, purchase spend up Black Friday weekend
December 16, 2022
There was nearly a 20% year-over-year increase in consumers worldwide using customer engagement program over the Black Friday weekend and a 7% spike in average…
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Walmart CEO: Retail theft could drive store closures, price increases
December 16, 2022
Retail theft is increasing and impacting big and small brands, including the biggest retailer, Walmart.
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Return policies are focus for holiday shoppers
December 16, 2022
More than three-quarters, 76%, of U.S. consumers typically review an online retailer's return policy before deciding to send a gift, and 82% cite free shipping…
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Holiday consumer spend trends will continue in 2023
December 14, 2022
Consumers in the U.S. and U.K. will be trimming non-essential purchases and scaling back on discretionary spending — behavior already taking place this holiday…
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Chatbots proving frustrating to consumers
December 14, 2022
A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…
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Economy impacting consumer grocery shopping
December 14, 2022
Economic conditions in the U.S. are "significantly" impacting nearly all consumer shopping habits, with more than two-thirds, 69%, reporting they're struggling…
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