News
Walgreens launches Red Nose Day campaign
April 19, 2022
For the eighth consecutive year Walgreens is launching its Red Nose Day campaign aimed at helping end the cycle of child poverty.
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Etsy retailers mulling union action following strike
April 19, 2022
A week after thousands of Etsy shops closed for a week to protest increased transaction fees, Etsy sellers are investigating formation of a union.
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Bed Bath & Beyond shoppers shopping less
April 19, 2022
Bed Bath & Beyond is giving a heads up that sales may not be so great in the next few months given an already in-progress sales dip.
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American Airlines Center launches AI autonomous shopping
April 18, 2022
American Airlines Center, a Dallas multi-purpose arena, has opened two frictionless food and beverage experiences in collaboration with hospitality partner…
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Astros install Amazon 'Just Walk Out' tech at Minute Maid Park
April 18, 2022
The Astros have teamed with Amazon to equip two food and beverage stores at Minute Maid Park with Amazon's Just Walk Out technology, providing fans a faster…
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Consumers are all about the deal with AI chatbots
April 18, 2022
Consumers are likely to accept a less-than-satisfactory offer if it comes from a chat bot and not a human, but when the offer exceeds expectations, the human…
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Only 3 Kmart stores operating in US
April 15, 2022
The retailer Kmart has just three locations operating in the U.S. after closing a New Jersey store on April 16.
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Best Buy, DSW, Sephora, Thrive Market, Adidas tops in personalization
April 15, 2022
When it comes to value-driven personalization five retailers are excelling: Thrive Market, Sephora, Best Buy, DSW and Adidas.
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Consumers willing to share data for the right value proposition
April 14, 2022
Consumers are willing to share data to get more from retailers, in-store and online, if it means more loyalty program benefits, special discounts and offers…
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Google enhances search options for shoppers
April 14, 2022
Google is making it easier for consumers to find specific products by enhancing its search capabilities.
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Glossier debuts storefront in Miami Design District
April 14, 2022
Glossier has opened a permanent storefront in the heart of the Miami Design District after it launched a successful pop-up experience in 2019.
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Chase extends partnership with Amazon for rewards credit card
April 13, 2022
Chase recently signed a multi-year extension with Amazon for the co-branded Amazon Prime Rewards Visa Signature credit card. The card offers 5% back on all…
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Hawaii grocer taps Symphony RetailAI to enhance shopping experience
April 13, 2022
Foodland Super Market Ltd, a grocery chain in Hawaii, has signed a multi-year license agreement with Symphony RetailAI for its broad portfolio of AI solutions…
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Food Lion program donates 1.2M meals
April 12, 2022
The Food Lion Feeds program, run by supermarket chain Food Lion, has donated more than 1.2 million meals through 31 partnerships with colleges and universities…
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JCPenney chief: We're focused on customers who we know
April 12, 2022
Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…
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Disney bringing back character greeting experience
April 12, 2022
This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.
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Sabio Group debuts AI-powered customer experience platform
April 12, 2022
Sabio Group, a digital customer experience transformation specialist, has launched an AI-powered platform aimed at simplifying the management of customer…
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Flawed proactive customer service does more harm than good
April 11, 2022
Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.
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Tanger Outlets launches TangerStyle 2022
April 11, 2022
Tanger Factory Outlet Centers Inc. has launched TangerStyle, a program offering shoppers savings and TangerClub members exclusive access to deeper discounts…
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UK shoppers embracing crypto payment
April 11, 2022
One in three U.K. shoppers, 30%, intend to use crypto as payment option this year and the number jumps to 40% on global consumer scale.
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