News
US online grocery sales up 43% over 2020
May 4, 2021
The pandemic is clearly benefiting the online grocery segment with total U.S. sales for March 2021 up 43% compared to a year ago.
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Hughes recognized for business growth, achievements
May 4, 2021
Hughes Network Systems, LLC, a provider of multi-transport technologies and networks, has been named Fortinet's Service Provider Partner of the Year for its…
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Swedish pharmacy chain renews partnership with Revionics
May 4, 2021
Apotek Hjartat, Sweden's largest pharmacy chain, is continuing its five-year collaboration with Revionics, an Aptos company.
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Best Buy president stepping down in July
May 3, 2021
Mike Mohan, president and COO of Best Buy, is reportedly leaving the electronics retailer by mid summer. Mohan has been with the brand for 17 years and his…
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Amazon best in online experience, claims research
May 3, 2021
When it comes to online customer experience Amazon is way ahead of competitors, according to Conversity research data.
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Survey: Consumers have guilty feelings when shopping at Amazon
May 3, 2021
While Amazon may have been deemed tops in online customer experience in a recent study, more than a few Amazon shoppers feel guilty buying from the e-commerce…
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Retailer groups sue Fed over debit card swipe fees
April 30, 2021
Two retail associations have filed a lawsuit seeking to have the Federal Reserve Board of Governors lower its 10-year-old cap on "swipe" fees banks charge to…
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Economy surges as consumers spend big
April 30, 2021
The U.S. economy is having its best quarterly results in18 years.
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7-Eleven advances QSR strategy, plans to open 150 this year
April 30, 2021
Convenience retailer 7-Eleven is getting closer to becoming a quick-service restaurant brand as it has now doubled the number of its restaurant concepts.
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Lowe's embarks on huge hiring push: 50K associates
April 30, 2021
Lowe's is hoping to hire more than 50,000 store associates and hopes to meet the goal by hosting a national hiring day on May 4.
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E-gift cards lead card market, big growth ahead
April 29, 2021
When it comes to the gift card market, e-gift cards are the fastest growing segment and retailers need to boost digital capabilities to realize the full value…
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Smartphone top choice for product discovery but click-to-buy not too popular yet
April 29, 2021
Consumers are using the smartphone when it comes to discovering new online products, but they don't yet have the confidence to click to buy that they have…
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Tanger teams with Fillogic to enhance fulfillment, boost delivery services
April 29, 2021
Tanger Factory Outlets Centers is partnering with Fillogic, a logistics-as-a-service platform, to create tech-enabled micro distribution hubs to enhance…
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Walgreen's taps partner Catalina to drive deeper, more personal shopping experience
April 28, 2021
Walgreens is teaming up with longtime technology partner Catalina in its quest to create a deeper personalized customer experience and providing a deeper value…
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Amazon will beat Walmart by 2025, claims research
April 28, 2021
Walmart might not like this news: Amazon is predicted to overtake the retailer, claiming title as largest U.S. retailer, within just four years.
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GameStop stock spiking, raises $551M in equity offering
April 28, 2021
GameStop Corp. has raised $551 million in an equity offering which sent shares way up, by 15%, in trading earlier this week.
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Curbside popularity spurs Walmart to remove pickup lockers
April 27, 2021
Those 17-foot pickup lockers at Walmart are being sent to storage.
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Contact centers adopting AI, automation to boost customer experience
April 27, 2021
In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…
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Millennials, Gen Z consumers embracing 3rd-party customer help options
April 27, 2021
The young consumer is more likely than older consumers to initiate a self-serve journey outside of a brand or retailer-owned channel and more likely to use…
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Amazon expands Amazon Key to more customer garages
April 27, 2021
Amazon is expanding its Amazon Key grocery delivery service to reach more customers' garages. The program initially launched offering delivery to car trunks…
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