News
Gap between retail winners and losers getting bigger
December 18, 2019
Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…
read now
Nets trials facial-recognition payments
December 18, 2019
Under the tagline "Hungry? Face it," Nets, a Nordic provider of digital payment services, has launched a pilot testing facial recognition as a payment method…
read now
Cash payments in Canada declined 40% in 5 years
December 18, 2019
Cash payments in Canada declined 40% in volume over the last five years, according to a recent report from Payments Canada, an organization that operates a…
read now
Amazon expands delivery options with bike brigade
December 17, 2019
In the esclating battle to provide consumers with even faster delivery options, Amazon is teaming up with UPS and DHL to put bike delivery into play in New…
read now
Report: Retail is in flux
December 17, 2019
A white paper on customer experience within the apparel store environment reveals why shoppers switch stores and the impact big box and fast fashion brands are…
read now
Majority of UK consumers find online shopping more convenient
December 16, 2019
More than half, 52.5%, of U.K. residents prefer online shopping due to its convenience and the fact they don’t have to deal with crowded stores. Of those…
read now
Dollar General has big growth plans for 2020
December 16, 2019
Dollar General aims to launch 1,000 stores next year, opening in new cities and towns.
read now
Mobile messaging taking deeper root among consumers
December 16, 2019
Consumers are 35 times more likely to open a mobile message than an email from retailers, yet businesses have been slow to provide a mobile communication…
read now
Aptos study reveals brick-and-mortar still king, BOPIS gaining popularity
December 13, 2019
Consumers in the U.K. and U.S. still prefer the physical store as their shopping channel, as they like to touch, feel and try products before purchase, and…
read now
Consumers want more value from loyalty programs, reveals report
December 12, 2019
Over a third of consumers, 38%, avoid retail loyalty programs with many stating that they don't feel there is enough value in participating. For those opting…
read now
Retailer offers unique customer journey
December 12, 2019
The Canada Goose store in Toronto promises coat-buyers a different type of shopping and purchase experience in that there is no inventory to put in a bag and…
read nowPurolator installs one-stop 'shop and ship' kiosk at mall
December 11, 2019
Purolator has unveiled its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton Centre.
read now
Unicol debuts digital kiosk enclosure
December 11, 2019
Unicol has introduced the Obelisk Digital Signage System, a column style kiosk/totem enclosure for large format screens that allows for a wide range of…
read nowBiometrics to secure $2.5T in mobile payments by 2024
December 11, 2019
Biometric authentication will be used to secure $2.5 trillion in mobile payment transactions by 2024, a tenfold increase from the $228 million forecast for…
read nowKC barbecue joint serving Nebraska Furniture Mart customers
December 10, 2019
Blind Box BBQ is opening Monday inside Nebraska Furniture Mart at 1601 Village West Prkwy., in Kansas City. The 7,000-square-foot restaurant features a bar…
read nowmPOS transactions will surge to $1.9T by 2024
December 10, 2019
Juniper Research is forecasting a surge in mobile point-of-sale transactions, with new data showing volume will more than double to $1.9 trillion by 2024…
read nowTopgolf taps LG digital signage to enhance customer experience
December 9, 2019
Topgolf Entertainment Group, a sports and entertainment community, is installing more than 10,000 displays from LG Business Solutions USA in more than 50 of…
read nowPayPal, Venmo expanding presence at brick and mortar retailers
December 9, 2019
PayPal is planning to increase its presence in physical retail stores, both on the PayPal and the Venmo platforms, according to Axios.
read now
Retail Business Services teams with UST Global on unattended store
December 9, 2019
Retail Business Services, the services company of Ahold Delhaize USA, has announced a frictionless store technology, piloted under the name lunchbox, which…
read nowCoinme introduces bitcoin purchasing in Denver Safeway stores
December 6, 2019
Coinme, blockchain financial technology company that operates a network of bitcoin ATMs, has entered the greater Denver area by adding more than 100 bitcoin…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
