News
Best Buy now Apple expert, repair partner
June 26, 2019
Best Buy stores nationwide are now offering Apple authorized services via the Best Buy Geek Squad.
read nowA great time to be a consumer, say retail leaders
June 26, 2019
Today's shoppers are not only "nuanced in their expectations," but are in the driver's seat of the retail transacation, according to industry leaders that…
read nowCiti, Mastercard to roll out real-time rewards redemption for shopping, dining
June 25, 2019
Citigroup Inc. announced a new rewards feature with Mastercard to allow Citi ThankYou cardmembers to get real-time alerts and redeem their points on a variety…
read nowReport: Brands not understanding shopper needs
June 25, 2019
There's still a big disconnect between shoppers' needs and what brands understand when it comes to those needs and providing a friction-free buying experience.
read nowConsumers love exceptional service, will jump ship for it
June 25, 2019
Two-thirds of consumers will jump ship to another brand if that brand is providing the best experience.
read nowCalifornia retail center will boast innovative parking experience
June 25, 2019
Shoppers at the Long Beach 2nd & PCH development, in California, will find parking a bit easier in the fall thanks to EnSight Technology's intelligent…
read nowAmazon ownership boosting Whole Foods customer experience
June 24, 2019
Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…
read nowBest Buy puts exercise equipment on its shelves
June 24, 2019
Electronics retailer, Best Buy, is now selling exercise bikes, rowing machines and treadmills.
read nowWalmart launches yet another delivery offering
June 24, 2019
Walmart Inc. is piloting "Delivery Unlimited," a grocery subscription service consumers can sign up for monthly ($12.95) or on a yearly ($98) basis.
read nowInewvation deploys digital signage for retailer at Jewel Changi Airport
June 21, 2019
Inewvation International has deployed 2.6-millimeter pitch Slim Series displays for the retail brand Mango at Jewel Changi Airport in Singapore, according to a…
read nowWhat global consumers really, really want
June 20, 2019
Customers want a personalized and convenient consumer experience, according to a Verizon study conducted by Longitude that examined what consumers really want…
read nowStudy: Emotion a critical aspect in customer decision-making
June 20, 2019
What and how a customer is feeling is important for brands that are striving to influence purchase decision and boost brand loyalty.
read nowNew York proposing law to protect consumers against data breaches
June 20, 2019
New York state legislators have approved a data protection bill, called the SHIELD Act, that would boost disclosure requirements and strengthen consumer…
read nowTarget chief apologizes for cash register crash issues
June 19, 2019
Target CEO Brian Cornell apologized to customers Wednesday about the cash register and credit card processing snafus of the past weekend, which shuttered…
read nowPerch teams with Vodafone on retail digital experiences
June 19, 2019
Perch, a provider of physical and digital displays for retail marketing, is teaming up with Vodafone Business to provide digital experiences in stores via IoT…
read nowPoshmark debuts home décor in-app marketplace
June 19, 2019
Social commerce platform Poshmark has launched Home Market, an in-app marketplace for buying, selling and engaging when it comes to home décor.
read nowWalmart pilots fast lane check-out system
June 19, 2019
Walmart is reportedly piloting a fast lane check-out strategy at a Canadian store.
read nowNeiman Marcus embraces Alipay for luxury customers
June 18, 2019
In a quest to provide more payment options, specifically for international shoppers, the Neiman Marcus Group is deploying Alipay across its Neiman Marcus…
read nowTarget cash register issue may be a $50M loss
June 18, 2019
The two-day cash register glitch at Target stores this past weekend may end up costing the retailer about $50 million in lost sales.
read nowAlbertsons Companies deploys Toshiba’s self-checkout systems
June 18, 2019
Albertsons Companies is deploying Toshiba's self-checkout systems to reduce wait time, enable faster payment, improve operational throughput and reduce…
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