News
Customer satisfaction with retail takes a dip
April 3, 2019
Customers' satisfaction with retailers remains on the decline, with a second consecutive dip on the American Customer Satisfaction Index report for 2018-2019.
read nowOffice Depot, Alibaba join forces on co-branded e-commerce site
April 2, 2019
In an effort to stem competition from Amazon.com, Office Depot is teaming up with Alibaba on an e-commerce effort aimed at the small and medium size business…
read nowCanadian fashion retailer taps Sensormatic Solutions for loss prevention strategy
April 2, 2019
Ardene, a Canada-based fast-fashion retailer, is teaming up with Sensormatic Solutions to boost its loss prevention strategy as it grows internationally.
read nowResearch: Consumers more comfortable dealing with customer service robots
April 2, 2019
Over half of consumers are comfortable interacting with a customer service robot on the phone, according to Aspect Software research that surveyed 2,00…
read nowJob scheduling, poor communication playing into retail staff turnover
April 1, 2019
More than half of retail hourly employees cite poor communication and scheduling issues as the prime reason they leave a role and said their current role…
read nowRed Wing Shoe Company opens flagship in New York City
April 1, 2019
Red Wing Shoe Company, a 110-year-old footwear retailer, has opened a flagship store in Manhattan, New York, at 11 Penn Plaza.
read nowWayfair prepping physical retail store for Massachusetts
March 29, 2019
Online home décor retailer Wayfair will open its first-ever, full-service brick-and-mortar location later this year.
read nowSolar parking kiosks boost revenue
March 29, 2019
After replacing 800 coin-operated parking meters with 55 solar-powered kiosks two years ago, the city of Binghamton, New York, has witnessed a significant…
read nowApple retail honcho taking leave come April
March 29, 2019
Apple's top executive in charge of boosting both its brick-and-mortar store design, and online operations, will leave the role after five years come next month.
read nowSally Beauty debuts mobile-first site, adds Apple Pay, Instagram shopping
March 29, 2019
Sally Beauty Holdings Inc. has launched a redesigned mobile-first website, added Apple Pay as a payment option and built a mobile app in its effort to…
read nowSan Francisco mulls ban on cashless merchants
March 28, 2019
San Francisco is considering a ban on cashless retailers, following in the recent footsteps of the city of Philadelphia and the state of New Jersey.
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McDonald's aims to drive more personal customer experience with tech acquisition
March 28, 2019
Expect many more drive-thru menu suggestions at McDonald's after it buys the tech-based personalization company, Dynamic Yield. McDonald's aims to use the…
read nowApple debuts Apple Card via Apple Wallet
March 28, 2019
Apple has announced a major expansion into the digital payments space with Apple Card, a payment card built directly into the Apple Wallet app on iPhone that…
read nowICX Association extends Elevate Awards deadline to April 15
March 27, 2019
The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is midnight on…
read nowIBASE debuts panel PCs for smart retail
March 27, 2019
IBASE Technology USA has launched its UPC series Panel PCs for smart retail applications. The 21.5-inch devices feature a flat bezel design and an LCD with a…
read nowBank of America's Erica virtual assistant boasts 6M users
March 27, 2019
Erica, the AI-driven digital banking chatbot from Bank of America, has surpassed six million users, according to a press release.
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Domino's teams with Xevo to launch in-car ordering
March 27, 2019
Domino's Pizza is working with in-vehicle commerce creator, Xevo Inc., to launch AnyWare pizza ordering capabilities, which will be preloaded in Chrysler and…
read nowMost shoppers embracing cross-channel retail, reveals study
March 26, 2019
Increasing consumer interest in virtual reality and augmented reality, as well as digital pay options, are revitalizing the in-store experience. A majority of…
read nowWellness water brand tapping AR mirrors for in-store demos, customer engagement
March 26, 2019
In a quest to better understand the customer, Flow Alkaline Spring Water will deploy augmented reality mirrors, using Memomi technology, in the grocery…
read nowPennsylvania town swaps out parking meters for kiosks that take credit cards
March 25, 2019
ABM Parking, which operates the parking meters and garages in Scranton, Pennsylvania, has begun replacing parking meters with kiosks that allow users to enter…
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