Confirmit leader joins Rutgers CX program board

January 3, 2019

Shelly Chandler, vice president of customer experience consulting at Confirmit, has joined the leadership board for Rutgers University Customer Experience…

Lord & Taylor shutters NY flagship

January 3, 2019

The Lord & Taylor flagship in New York has closed its doors.

Juniper predicts $130B in card-not-present retail fraud

January 2, 2019

Columbus launches free Wi-Fi via interactive kiosk

January 1, 2019

Experience Columbus, in partnership with the city and other organizations, has announced the city's first interactive kiosk available to the public, offering…

Retail spend increases 5.1 percent Thanksgiving through Christmas

December 31, 2018

Thanksgiving-through-Christmas spending jumped 5.1 percent this year, exceeding $850 billion, marking the strongest growth in the last six years, according to…

NexTech AR Solutions integrates Watson machine learning for e-commerce

December 31, 2018

NexTech AR Solutions is integrating IBM Watson's machine learning algorithms into its patent pending web enabled augmented reality platform as it builds an…

Retail workforce absence hinders employee engagement, claims report

December 28, 2018

Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…

Survey: Over one-third of retailers not collecting customer data

December 28, 2018

While online holiday shopping is robust this year — given a projected 22 percent spike compared to last year — 36 percent of retailers aren't collecting…

Report: Retailers gearing up to meet customer needs

December 27, 2018

Many retailers, about 50 percent, aim to improve systems and processes over the next three years to better meet consumer needs and expectations, as well as…

Amazon Digital Day promises big post-holiday deals

December 27, 2018

Amazon isn't done with holiday shoppers once Christmas arrives as it's gearing up for its third annual Digital Day event taking place Dec. 28.

Lacrosse retailer taps Enhanced Retail Solutions for deeper sales, inventory perspective

December 26, 2018

Universal Lacrosse Company is working with Enhanced Retail Solutions to gain a deeper view at sales and inventory across its retail locations.

rue21 taps Kibo e-commerce platform for omnichannel initiative

December 26, 2018

Fashion retailer rue21 plans to deploy Kibo's e-commerce platform and several solutions in early 2019 to support a multitude of fulfillment strategies aimed at…

Consumers love omnichannel retailers the most, claims survey

December 25, 2018

When it comes to shopping most consumers, 70 percent, like a brand that offers both online and in-store shopping experiences, according to a DXC Technology…

Nike NY flagship stocked high with customer personalization features

December 24, 2018

The Nike Fifth Avenue flagship in New York City features tons of ways customers can customize and personalize footwear and clothing, as well as innovative…

Infovista a top 10 retail tech company in Europe

December 24, 2018

Infovista has been selected by Retail CIO Outlook to be part of this year's annual listing of 10 retail technology companies in Europe that are at the…

Princess Cruises embracing WeChat Pay, Alipay

December 24, 2018

Chinese tourists onboard Princess Cruises' Ruby Princess will be able to use WeChat Pay and Alipay to make purchases inside boutiques and gift shops, becoming…

Retailers must act to protect customer data

December 21, 2018

The Marriott data breach, which exposed 500 million guests' details over a four-year period, highlights the need for stronger identity proofing procedures and…

Massachusetts town debuts parking kiosks

December 21, 2018

The city of Bridgewater, Massachusetts, is installing solar-powered parking kiosks featuring electronic screens and a keypad where drivers will type in their…

Payment card use grows, driven by government support, consumer demand

December 20, 2018

The number of retailers accepting card payments worldwide grew 13 percent in 2017, to reach 69.2 million by year-end, according to a RBR report, Global Payment…

Intuiface debuts analytics platform for interactive digital signage

December 20, 2018

Intuiface has launched its Intuiface Analytics platform for interactive digital signage that can capture key data points such as weather, gender and age…