News
Consumers embracing AI-powered customer support
November 12, 2024
Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful
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7-Eleven undertaking transformative store revamp over next 3 years
November 11, 2024
7-Eleven aims to open more than 600 bigger, food-centric locations using a new store prototype named New Standard.
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Big Lots launches app to enhance shopping experience
November 11, 2024
Big Lots, Inc. has launched a Big Lots app aimed at enhancing the shopping experience.
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Retail holiday spend on track for steady sales growth
November 8, 2024
Despite contradictions in economic indicators, retail sales growth remains on track as retailers enter the busy holiday season.
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Majority of consumers jumping online for holiday shopping this year
November 8, 2024
A hefty number of consumers, 83%, plan to shop online for holiday gifts and item this year, yet fewer consumers plan to shop exclusively online.
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Amazon launches virtual holiday shop featuring immersive 3D tech
November 7, 2024
Amazon has launched a Virtual Holiday Shop that uses immersive 3D technology powered by Amazon Beyond.
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National Retail Solutions teams with LottoShield on securing ticket sales
November 7, 2024
National Retail Solutions, a provider of POS solutions for independent retailers, is partnering with LottoShield, an lottery fraud prevention system designed…
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Walgreens, Dion's Chicago Dream team up to combat food insecurity
November 6, 2024
Walgreens is partnering with Dion's Chicago Dream to address food insecurity in the Gage Park neighborhood, according to a press release. The partnership will…
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Hyosung, eGlobal team up to reimagine retail ATMs
November 6, 2024
Hyosung Americas, a provider of ATM and self-service kiosk solutions, has partnered with eGlobal to launch a pilot program for Hyosung Pay, a retail ATM…
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Marks & Spencer deploying fitting room checkouts
November 5, 2024
Marks & Spencer is set to introduce a novel shopping experience by placing self-service checkouts directly within its fitting rooms, according to a Fashion…
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Eyewear retailer Zenni partners with Eyebot on rapid vision testing, affordable eyewear
November 4, 2024
Zenni Optical, a major online eyewear retailer, is partnering with Eyebot, an innovator in automated vision testing, on a strategic partnership to improve…
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Redbox kiosks hacked, customer data exposed
November 1, 2024
Customers of the now-defunct Redbox movie rental kiosks may be at risk of identity theft after a programmer revealed a security flaw, according to a New York…
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Most consumers celebrate Thanksgiving but more celebrate Christmas
November 1, 2024
A hefty number of U.S. consumers, 87%, will celebrate Thanksgiving this year with 80% of turkey day shoppers expecting to all or most of their shopping…
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Retail job openings lead to increasing candidate demand
October 31, 2024
Overall job openings in retail are at a higher level than a year ago though hiring is down.
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Home Depot leaders will hit store floors each quarter
October 31, 2024
Home Depot is requiring its corporate employees to work an eight-hour retail shift once a quarter.
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Walmart debuts same-day pharmacy/goods delivery
October 30, 2024
Walmart is integrating pharmacy and general merchandise in a single online order and offering same-day pharmacy delivery nationwide.
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Most consumers like human customer service
October 30, 2024
Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…
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Survey reveals disconnect between retail shoppers, marketers
October 29, 2024
A majority of shoppers, 81%, don't plan to boost holiday spend this year and that trend is not in sync with marketer perception, according to a survey released…
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Gold retailer taps Tera Fead as COO
October 29, 2024
American Hartford Gold has tapped Tera Fead as its new COO.
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Vince taps Teamwork Commerce for POS at flagship store
October 28, 2024
Vince, a high-end fashion retailer in London, has deployed Teamwork Commerce's POS solution at its flagship store in London.
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