Software vendor adds real-time text analytics to customer feedback reporting platform

March 3, 2009

VANCOUVER, B.C. — Customer experience management software vendor ResponseTek has introduced a set of new text analytics features as part of its Winter '0…

Blog: All Virgin Megastores to close by summer

March 3, 2009

MSNBC: It's the end of days for Virgin Megastore, a leading business and entertainment blog reports. The Wrap says all five remaining Virgin Megastores in the…

7 Billion People unveils Web personalization software at DEMO 2009

March 2, 2009

PALM DESERT, Calif. — 7 Billion People Inc., a provider of Web personalization software, has announced at DEMO 2009 the availability of WebLegend, a software…

First Gamer Doc video game store in Delaware celebrates grand opening

March 2, 2009

BEAR, Del. — Gamer Doc, the retail video game store franchise that delivers a new and interactive customer experience, will be celebrating the grand opening of…

Fashionology lets tweens design their own clothing, online

March 1, 2009

MediaPost: A marketing campaign kicks off today aimed at spreading the word to tweens about an interactive fashion design experience aimed at girls ages 7-1…

Order online, pickup in-store boosts sales

March 1, 2009

Internet Retailer: As competition for retail sales increases, in-store pickup of online orders is emerging as a more important opportunity for multi-channel…

Luxury consumers losing the urge to splurge

March 1, 2009

Jewelers Circular Keystone: It was only last summer that the Wall Street Journal was repeating the conventional wisdom that luxury items had not been affected…

ATM Future Trends 2009 provides insight from 20 key industry executives and 1,600 survey respondents

February 26, 2009

LOUISVILLE, Ky. — After a six-month research project that involved the surveying of some 1,600 ATM and financial executives from throughout the world, ATM…

PRN, Retail Entertainment Design announce alliance

February 25, 2009

LAS VEGAS — Premier Retail Networks Inc. (PRN), provider of digital media solutions at retail, and Retail Entertainment Design (R-E-D), an award-winning…

Survey: Multichannel customers are more profitable

February 25, 2009

Internet Retailer: Customers who shop across multiple channels are more profitable than others, agree 56 percent of retailers in a new study by research and…

Prairie Interactive releases customer interaction suite

February 25, 2009

ENGLEWOOD, Colo. — Prairie Interactive Messaging, a CSG Systems company, today announced the release of its Customer Interaction Solutions Suite, designed for…

Self-service digital music store announced by KIOSK, Mix & Burn

February 25, 2009

LOUISVILLE, Co. — A new contract between KIOSK Information Systems Inc. and Mix & Burn LLC offers a full MP3 content library with direct-to-device…

ProcessAway turns iPhones into credit card terminals

February 24, 2009

TUSTIN, Calif. — Apple's best-selling iPhone can double as a credit card processing device, thanks to a new app called ProcessAway.

Ask the Experts: Opportunities for retail growth and improvement during a recession

February 24, 2009

Our expert today is Mike Wittenstein, chief executive of Storyminers. We asked Mike perhaps the mother of all loaded questions: What are some things retailers…

Wavelink Recognizes Direct Source as a Top Partner

February 24, 2009

Tesco: We goofed in the U.S.

February 23, 2009

Progressive Grocer: Tesco's early market research was mistaken and the retailer may make big changes to its U.S. Fresh & Easy stores. "We may have…

MediaTile launches 'Return On Message' methodology

February 23, 2009

LAS VEGAS — MediaTile, provider of cellular digital signage solutions, today launched its "Return On Message" (ROM) Methodology, which will effectively…

Opinion: Don't confuse customer service with customer experience

by James Bickers — Editor, Networld Alliance

February 23, 2009

Forrester analyst and prolific customer experience blogger Bruce Temkin writes about the need to keep a clear distinction between customer service and…

Phone company upgrades in-store experience with interactivity, signage

February 22, 2009

JEEDDAH, Saudi Arabia — When 200 of retail's top designers, editors and vendors cast their votes for the most influential store designs of 2008, Mobily's use…

Study shows e-mail campaigns drive offline shopping behavior

February 22, 2009

DALLAS — The receipt of permission-based e-mail makes shoppers more likely to do business with a retailer, in addition to generating a more favorable opinion…