News
Gen Z consumers want technology-enabled, self-service options
July 21, 2023
The plugged-in Gen Z consumer demographic is the most likely to seek tech-enabled self-service solutions compared to other consumers and seem to prioritize the…
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Retail hiring taking a dip
July 21, 2023
While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…
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Online shopper population shrinking
July 20, 2023
More than half, 52%, of post-pandemic e-commerce customers are no longer shopping online compared to a year ago.
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Amazon plugging Amazon One into all Whole Foods stores
July 20, 2023
Every Whole Foods grocery store will offer Amazon's palm payment option, Amazon One, by the time 2024 arrives.
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Optoro debuts Home Pick-ups service for retailers
July 20, 2023
Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.
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Tanger Outlets refreshes loyalty program, debuts app
July 20, 2023
Tanger Outlets has launched a refreshed TangerClub guest loyalty program as well as an all-new mobile app.
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Consumers expect to spend more in back-to-school shopping
July 19, 2023
Consumers shopping for back-to-school items will spend 15.7% more this year compared to 2022, according to a JLL survey.
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Canadian consumers embracing digital payments
July 19, 2023
Young consumers in Canada are rapidly embracing non-traditional digital payments much more than their older counterparts in the 55 and older range.
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Consumers want a quality product return experience
July 19, 2023
Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.
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Foot Locker taps AI, text analytics to boost customer experience
July 18, 2023
Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.
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Back-to-school shopping may be a record-setting event
July 18, 2023
Consumers are predicted to spend $41.5 billion for back-to-school shopping — a record setting event given spend will be up $36.9 billion over 2022 and will…
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Product assortment customization can pay off
July 17, 2023
Retailers creating artificial intelligence customer-centric product assortments can boost incremental sales growth, nearly 1% to 2% more than assortments that…
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Dave Wurm promoted to chief sales officer at Networld Media Group
July 17, 2023
Dave Wurm has been named chief sales officer for Networld Media Group, a B2B and B2C publisher of websites based in Louisville, Kentucky, according to a press…
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Target working to expand next-day delivery reach
July 17, 2023
Target has debuted its newest supply chain facility, the Target Last Mile Delivery extension, close to a store location in Smyrna, Georgia.
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Luxury retailers aim to spend big on tech
July 17, 2023
Luxury goods retailers are aiming to boost spending on tech big time over the next three years and push hard on the e-commerce front.
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Target taps Lisa Roath as CMO
July 14, 2023
Lisa Roath has been named executive VP and chief marketing officer for Target Corp.
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Consumers crave convenience when it comes to checkout
July 14, 2023
A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.
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Crocs, Obsess team on virtual shopping experience
July 14, 2023
Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.
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Staples now serving as Amazon return center
July 13, 2023
Amazon has partnered with Staples to create drop-off locations for product returns.
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Walgreens closing 100-plus US stores
July 13, 2023
Pharmacy chain Walgreens will shut 150 stores in the U.S. and 300 in the U.K. due to slower consumer spend and a declining demand for COVID-19 vaccines.
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