News
NCR investigating ransomware attack
April 18, 2023
NCR Corp. reported a ransomware attack occurred on Thursday that impacted some of its restaurant customers, the company announced in a press release.
read now
Best Buy slashing workforce, will focus on e-commerce strategy
April 18, 2023
Electronics retailer Best Buy is reportedly slashing hundreds of store workers and focusing heavier on its e-commerce strategy.
read now
Chatbot tech boasts untapped opportunity for retail
April 17, 2023
Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or…
read now
March retail sales up nearly 5%
April 17, 2023
In-store and online retail sales, excluding automotive, were up 4.7% year-over-year in March, according to a Mastercard SpendingPulse report.
read now
Amazon enacts return fee for UPS users
April 17, 2023
Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.
read now
Emotional connection, pricing driving purchasing decisions
April 14, 2023
A good number of U.S. and U.K. consumers, 70% and 76% respectively, expect the current economic downturn to last more than 12 months and more than 90% of…
read now
True Religion debuts loyalty program
April 14, 2023
True Religion is launching a loyalty program as part of its digital-first direct-to-consumer strategy and to build deeper relationships with customers.
read now
Car dealership leans into DOOH
April 14, 2023
The Puente Hills Auto Center, a group of car dealerships east of L.A., has updated its digital billboard displays with 16mm LED technology from SNA Displays…
read now
Return charges spurring brand abandonment
April 13, 2023
Over one-third, 34%, of U.S. consumers have switched off a brand they had been loyal to in order to avoid paid returns.
read now
Apple launching retail store in India
April 13, 2023
Apple is opening its first-ever retail store in India.
read now
More consumers choosing buy now, pay later option
April 12, 2023
An increasing number of consumers in 2022 chose the buy now, pay later option, according to Adobe Analytics data, and the trend appears to be continuing this…
read now
CX measurement ‘crucial’ for determining value
April 12, 2023
The ability to measure the return on investment when it comes to customer experience initiatives is "crucial" for demonstrating the value of investment to…
read now
Germany retailer taps digital signage for emotive experience
April 12, 2023
Jack Wolfskin, a Germany-based retailer of outdoor clothing and accessories, is tapping digital signage to drive immersive and emotive customer experiences…
read now
Online reviews can impact retailer’s bottom line
April 11, 2023
Consumers view online reviews of brands and retailers as a two-way dialogue and want brands to participate. Shoppers also view ChatGPT and the Metaverse as…
read now
Gen Z consumers love automation, Boomers not so much
April 11, 2023
When it comes to automating the retail customer experience Baby Boomers have a harsh view of the strategy but Gen Z consumers view it, and its impact, much…
read now
Vitamin Shoppe taps Hughes Network Systems for omnichannel support
April 11, 2023
The Vitamin Shoppe is deploying the HughesON Managed Network Services from Hughes Network Systems across its 700-plus U.S. locations to support its retail…
read now
Consumers expect personalized brand interaction
April 10, 2023
Consumers expect, and want, to hear from brands in a highly personalized interaction and irrelevant messages will stop more than a third from shopping at a…
read nowUK mall home to book exchange machine
April 10, 2023
A vending machine in Manchester, U.K. allows users to exchange books for free, according to a bbc.com report. The glassfront machine in the Manchester Corn…
read now
Walmart, Sam’s Club expanding EV charging stations through 2030
April 10, 2023
Walmart and Sam's Club will install EV charging stations at thousands of locations nationwide by 2030, the retailer announced on its website.
read now
Drive-thru grocer arrives in Oklahoma
April 7, 2023
JackBe, a curbside drive-thru only grocery retailer, has opened in Oklahoma city.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
