Technology

American Rental, Podium team up to boost CX, transactions

June 24, 2021

American Rental is partnering with communications and payments platform Podium to boost customer transactions and customer experience.

American Rental now offers Podium's platform, which includes an inbox, review, webchat, feedback and payment capabilities, to customers in Indiana, Kentucky, North Carolina, Tennessee and Virginia, according to a press release.

American Rental, which was founded in 1981 in Bloomington, Indiana, has grown to over 55 retail locations and 17,000 customers. It offers brand-name home furnishings, including furniture, appliances, electronics, mattresses and more, with affordable payment options.

"We immediately noticed positive reactions from our customers after integrating Podium, and the conversations and feedback came rolling in," David P. David, American Rental president, said in the release. "With Podium, we generated more leads online, and our customers were able to complete transactions and make payments in an easy payment method." With the integration of the consumer review capability the rental company has increased review volume from 2.3 to 7 average reviews each month for each location, according to Doug Regner, VP of enterprise sales at Podium.