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As economy slows, stores emphasize customer service

June 22, 2008

Reuters: As high gasoline prices and tighter credit lead people to curb their shopping, consumer products companies are renewing their focus on customer service but broadening the concept to try to engage buyers in new ways to win sales. Customer service is "one of the biggest challenges we have and something we work very hard on with our retail customers," said Wesley Card, chief executive of clothing maker Jones Apparel Group Inc., whose brands include Jones New York, Nine West and Anne Klein.

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