Ask the Experts: In a tough economy, what are some simple and effective ways to motivate staff?

April 26, 2009

Today's expert is Shep Hyken, author of "The Cult of the Customer." We asked him to share some simple tips on how to keep retail staffers motivated, when the economy is suffering and all of the news seems bleak. Among other things, he highlights the need for employees to have great experiences, too, in order to be able to provide them to the customer.