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Ask the Experts: What are the fundamental customer service mistakes retailers are making today?
April 12, 2009
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ClaudeToday's expert is Shep Hyken, author of "The Cult of the Customer." We asked him to talk about some of the fundamental mistakes he's seeing at the front line of retail — where the associate connects with the customer. (Shep references a previous answer in which he introduces his concept of alignment.)
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