News

CXPA accepting CX innovation nominations

April 11, 2012

The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing field of customer experience management, today announced the CX Innovation Awards, a new program that will recognize successful and innovative work in the customer experience space.

The CXPA encourages all customer experience practitioners to submit a nomination describing an actual initiative in any of four categories:

1. Voice of the Customer: Generating and acting upon customer insights
2. Employee Engagement: Embedding a customer experience mindset throughout an organization
3. Business Case/ROI: Developing a compelling connection between CX and business results
4. Wild Card: Customer experience work not included in other categories

The CXPA is accepting nominations through May 11, 2012. A panel of expert judges will review and evaluate submissions based on their degree of innovation, strength of the business or organizational results, and the potential for the innovation to be more widely adopted. Both members of the CXPA and non-members may submit entries. Finalists will be recognized and winners will be announced on June 19, during the CXPA's second annual members' meeting, Members Insight Exchange.

"The objective of the Awards is to reward and inspire customer experience excellence, and we look forward to celebrating truly exciting innovations," said Yvonne Nomizu, leader of the CX Innovations Awards Sub-Committee. "We expect to receive a variety of CX Innovation Awards submissions — from all sectors of business, large and small."

Members Insight Exchange

The CXPA's second Members Insight Exchange event will take place at the Hotel del Coronado in San Diego, California, June 19-20. Highlights of the conference agenda include a keynote address from Umpqua Bank CEO Ray Davis and members' case studies, as well as the CX Innovation Awards winners. Non-members are also welcome to attend; early-bird registration discounts expire after April 30.

Along with compelling educational sessions, attendees will enjoy many opportunities for networking with peers and industry leaders in the customer experience field, and a vendor showcase is part of the event. Member attendees will also have the opportunity to help define future CXPA initiatives and priorities in hands-on working meetings.