News

Demandware unveils software solution for large-scale retailers

October 31, 2013

Demandware, Inc., a provider of enterprise cloud commerce solutions, today announced a solution tailored to the needs and scale of large retailers. According to the company, Demandware’s large enterprise solution leverages the company’s extensive experience and success supporting tier-one retailers from around the globe. It combines proven services, technology and benefits optimized to meet the unique needs of large-scale omni-channel retailers. The solution is powered by Demandware Commerce, a highly scalable cloud platform that provides the requisite brand control, business agility and operational flexibility to run the most complex retail operations in the world.

Tier-one retailers such as L’Oréal, Land's End and s.Oliver rely on Demandware’s cloud platform to power complex retail operations and scale their businesses globally. In addition, these and other clients benefit from a highly collaborative partnership that aligns Demandware’s success directly to their business results. Leveraging its experience and proven best practices working with large retailers, Demandware has defined a package tailored to the needs of enterprise-scale retailers. The solution includes a set of specialized services and administrative tools designed to optimize digital commerce operations throughout both pre- and post-launch phases, as well as support and accelerate continuous innovation and growth.

“Our industry is changing at a stunning pace, and tier one retailers need to move quickly to compete,” said Paula Rosenblum, a partner at RSR Research. “Solutions like Demandware's that package cloud software and premium services will improve time to market and accelerate growth for complex retailers.”

“Demandware has a successful track record supporting omni-channel retailers with complex, multi-site, global implementations,” said Jeffrey Barnett, COO of Demandware. “Our cloud infrastructure is battle-tested and scales to meet the needs of the largest retailers, and provides unparalleled levels of operational efficiency and innovation. With our Large Enterprise solution, we now offer a defined package designed to simplify execution and accelerate time to value for large retailers.”

Demandware Commerce is a secure technology backbone with state-of-the-art data centers across the globe. Demandware clients benefit from 99.99 average percent uptime, and each client has an isolated and redundant environment. The Large Enterprise solution leverages Demandware Commerce as a foundation and adds a comprehensive set of enterprise services that emphasize operational agility, architectural design and business readiness including:

• strategic consulting — a dedicated team of expert commerce practitioners provides industry best practices, innovative merchandising initiatives and ongoing benchmark analysis to help clients increase year-over-year revenue, functioning as an extension of the retailer organization to help ensure ongoing scale and revenue growth;
• architect services — experienced technical resources oversee design decisions related to architecture, data models, integrations and customization, guiding large, complex, multi-site and global implementations to help ensure a smooth launch, optimal performance and enable future development and innovation.
• performance testing — a proven testing service and methodology is used to pressure-test retailers’ unique environments prior to the launch of new sites, major enhancements or high-volume promotional activities, helping to ensure that operations are up and running smoothly and performing flawlessly as demand increases; and
• operational dashboards — automated monitoring dashboard provides technical users with the control and visibility needed to run complex businesses, allowing retailers to monitor page performance, web service integrations and job failures, and address any issues immediately to ensure site responsiveness and availability.

The solution also includes an executive program and facilitated peer forums to optimize partnership and collaboration across the Demandware network. Top-to-top relationships between client, partner and Demandware executives cultivate transparency, influence, and accountability for ongoing success. Enterprise retail peer forums provide a structured way to network and share ideas with other executives who face similar challenges regarding scale, speed and agility. Executive client workshops and planning sessions help align Demandware product investments to client strategies. 

Read more about retail technology.