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Diagnosing the Root Cause of a Banking Center Level Score
Managers provide targeting coasching based on best practices of high performing banking centers.
August 21, 2008
It is difficult for a banking center manager to diagnose the root cause of a poor performance score. Opinionmeter survey devices were deployed at Bank of America banking centers identified as underperforming. The web-enabled devices provide real-time "voice of the customer" feedback at the point of sale and allow managers to view results in aggregate or filtered fdown to the associate level.
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