Technology

Dry cleaner opens locker-based service

Image courtesy of CD One Price Cleaners.

September 22, 2021

CD One Price Cleaners, a laundry and dry cleaning service with nearly 40 locations across the Midwest, opened its first locker-based location at 415 17th Ave N #102 in Hopkins, Minnesota, according to a press release.

Customers create an account on CD One's in-store kiosk and mobile app, drop off their garments in a bin and receive a text message when they are ready for pickup. That text message contains a locker number and a four-digit code to find and pick up their clean garments. CD One management said this new approach cuts nearly five minutes from the average customer's wait time.

"This new process helps reduce wait time for customers while allowing us to expand our pickup and delivery services to a larger portion of the Minneapolis market," Tom Ryan, CD One's vice president of franchise development, said in the press release.

The locker provides customers flexibility and allows the Hopkins store to be accessed 24 hours a day for pickup and drop-off. Customers receive a code to unlock the front door via CD One's mobile app to access the building during early morning and nighttime hours.

The Hopkins location still provides over-the-counter service, but Ryan said the plan is to move to a full locker-based model.