May 22, 2023
In a quest to meet customers where and when they want to shop activewear brand Fabletics is deploying the Salesfloor customer engagement platform.
The solution combines immersive virtual shopping, conversational AI and clienteling, according to a press release.
The platform will empower Fabletics associates to personalize the customer experiences, both in-store and online, by creating connected conversations across channels. It also allows Fabletics to deliver expert sizing, style advice and stock availability across all channels from their favorite store associates.
"We are honored to have been selected by Fabletics as their clienteling and virtual shopping solution provider. Our commitment to empowering retailers with a comprehensive unified commerce strategy is key to our client's success. We look forward to supporting Fabletics' to achieve success in both online and offline sales, with more conversations and recommendations leading to more sales and loyalty," Oscar Sachs, CEO at Salesfloor, said in the release.
Founded in 2013, Fabletics operates 95 stores.
