Technology
GameStop Italy taps Opterus to boost communications, task management processes
June 7, 2022
GameStop Italy Inc. has deployed the Opterus Opscenter to improve communications and task management processes between headquarters, store managers and front-line workers across 271 stores.
The technology is also boosting employee productivity, according to a press release.
The system replaces home-grown solutions and manual processes that had been in place. In 2018 GameStop U.S., Inc. implemented the Opscenter across 4,000 locations.
With Opterus, GameStop Italy now has a one-stop portal for all retail operations, allowing all store locations to have a centralized dashboard for tasks, activities and updates.
"Working with Opterus has allowed GameStop Italy to increase visibility across all store locations," Karin Palazzo, operations communications supervisor, GameStop Italy, said in the release. "With Opscenter, we can quickly access a store's feedback and gather updates about daily activities, increasing our awareness of what's happening in every single store. Two of the most useful functions of the Opscenter are surveys and dashboard. The survey module gives us the ability to create customizable surveys and forms that provide information back instantly as it's completed, while dashboard module allows us to provide all store employees updates on information and operations. All-in-all, using Opscenter has made the task management process much more efficient and productive."
GameStop Italy is using the dashboard, calendar, surveys, messages, task manager, documents and knowledge base modules and has plans to roll out additional modules including audits and tickets.
