Omnichannel

Gap names Michael Francis as Old Navy CEO, president

Photo: mailcaroline - stock.adobe.com

September 1, 2026

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Gap Inc. has appointed Michael Francis as president and CEO of Old Navy to succeed Haio Barbeito, who will transition from his operating role into an advisory capacity effective November 2.

Francis joined Gap Inc. in March 2026 as chief customer officer, Old Navy, and head of marketing shared services, according to a press release.

As strategic advisor to Walmart's c-suite and board for a decade, Francis supported the retailer in growing nearly $200 billion in revenue through its evolution into an omnichannel, e-commerce, membership and advertising business. This followed marketing and operating roles at DreamWorks Animation and JCPenney, led by a 26-year career at Target.

"Old Navy is poised for its next chapter of growth, and Michael is uniquely equipped to step into this operating role," Richard Dickson, president and CEO of Gap Inc., said in the release. "Michael is one of the most respected commercial, brand and customer leaders in retail. His experience building iconic brands, cultivating customer connections, and driving transformation at scale will help Old Navy strengthen its relevance, accelerate growth, and deliver even greater value for customers."

In his new role, Francis and the Old Navy team will continue to build upon the transformation already underway. His focus will include strengthening the brand's storytelling across commercial and marketing channels, enhancing the omnichannel customer experience, elevating in-store experiences, and deepening Old Navy's connection with the families it serves.

"Old Navy is an iconic American brand with a unique place in the lives of millions of customers," Francis said in the release. "I am honored to lead this incredible team and excited by the opportunities ahead. Together, we will continue to sharpen our customer focus, strengthen the brand's cultural relevance, enhance the customer experience across every touchpoint, and build on the momentum already underway."