NRF: Retaligent announces subscription plan for clienteling software

NEW YORK — Retail software company Retaligent Solutions Inc. announced two new programs designed to address the challenges retailers face when buying, deploying and managing enterprise clienteling and assisted selling software. These deployment options are in direct response to current capital constraints being experienced across the retail industry. They provide retailers with cost-effective alternatives to traditional perpetual licensing and maintenance models, while maintaining the security of "behind the firewall" customer data security.

"As footfall decreases, retailers everywhere are searching for ways to increase traffic, improve conversion & transaction size, and differentiate their in-store customer experience," said Bryan Amaral, Retaligent president and chief executive. "Clienteling is a proven way to improve store performance, particularly in a down economy. We are responding to current needs by providing new low-capital entry points for retailers that produce immediate tangible results."

Both options employ Clarience 1:1 v.3.0, Retaligent's enterprise-class clienteling solution for POS, PC and PDA mobile devices. Clarience 1:1 is designed to help retailers accelerate the chain-wide adoption of various retail best practices that will ultimately result in increased sales, improved margin and noticeable associate productivity gains. Retaligent also provides a host of integration adapters and configuration methods. This makes it possible for a retailer to be up and running with the solutions in a matter of days and not months.

Retaligent's new managed clienteling appliance, "Indigo," is built for small and medium-sized on-premise deployments that want the benefit of a vendor supplied and managed environment. For a small monthly subscription fee, Indigo includes all the server hardware, mobile devices, application software and maintenance, and infrastructure support services that a retailer needs to get started with clienteling. Retailers may add additional users and devices to their Indigo environment as their business grows.

The Enterprise Subscription option provides the same Clarience 1:1 application software and maintenance services found in Indigo, without server infrastructure and mobile hardware. The Enterprise Subscription has a lower per-user fee and like Indigo, provides an almost immediate ROI. An Enterprise Subscription is appropriate for larger deployments with on-premise IT support and retailer-managed data centers.