November 12, 2013
Shrink, comprised of shoplifting, employee or supplier fraud, organized retail crime and administrative errors, cost the retail industry more than $112 billion globally last year, according to the 2012–2013Global Retail Theft Barometer, and represented 1.4 percent of retail sales, on average.
The study, underwritten by an independent grant from Checkpoint Systems Inc., was undertaken in 2013 by Euromonitor International, and was based upon in-depth phone and written surveyinterviews conducted in 16 countries among retailers covering 160,000 stores and representing $1.5 trillion in sales in 2012.
According to the study, shrink is on the rise in most countries with increases noted in shoplifting, employee theft and organized retail crime. The lowest shrink rates were recorded in Japan (1 percent of retail sales), followed by Hong Kong, Australia and Germany (1.1 percent). The U.S. came in at 1.5 percent of retail sales. The highest rates were recorded in Brazil and Mexico (1.6 percent). Global retailers blamed lagging economic recoveries and organized retail crime for high theft rates.
The cost of shrink to US shoppers averaged $300 per household.
Among the most-stolen merchandise reported by the retailers were fashion accessories, jeans, footwear and lingerie/intimate apparel, high-value electronics such as Apple products, consumer health goods such as allergy treatments, milk formula, electronic games and satellite navigation/GPS, mobile device accessories such as cases and earphones.
Retail respondents with particularly strong investments in loss prevention told researchers they believe that they manage shrinkage well, and typically reported shrink rates well below the respective country average, with investments clearly paying off. In fact, U.K. and German retailers said that improving loss prevention methods helped them to keep shrink under control. Overall, retailers interviewed estimated their future loss prevention investments would increase or stay stable.
According to Euromonitor International, "Shrink is a multi-dimensional threat for retailers across the globe, with shoplifting and employee theft, including organized crime, on the rise. Growing shrink concerns have put loss prevention high on the agenda of retailers; companies are keen to invest in effective and proven loss prevention methods, collaborating with technology companies and specialists for loss management solutions to diminish these shrink problems."
