Sears fighting bad economy with improvements to customer experience

Chicago Tribune: The chairman of Sears Holdings Corp. went on the defensive Monday, saying the troubled retailer's conservative approach to spending money will help it weather the nation's rocky economic outlook. Financier Edward Lampert told investors that Sears' competitors have overextended themselves through a rash of store openings and debt acquisition.

"We do feel that because we're not building a lot of new stores, that we can do a better job with the assets we have in place," he said during the company's annual shareholder meeting at its headquarters in suburban Chicago. "... Our focus is on upgrading the customer experience and being ready when the economic environment turns."

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