News

Shopatron adds new features to e-commerce suite

January 12, 2011

Shopatron has unveiled Shopatron 3.0, promising an upgraded customer experience that will lead to increased sales. This announcement comes after months of research and development to upgrade systems company-wide. According to the company, Shopatron 3.0 will provide more richness, efficiency, simplification, support and rewards for almost 1,000 brands and more than 12,000 retailers participating in the Shopatron e-commerce order exchange.

"For the past 12 months, we have been dedicated to improving the customer experience for our merchants, partners and end consumers," said Ed Stevens, Shopatron founder and CEO. "Shopatron 3.0 is the net result of our efforts."

One of the key features of Shopatron 3.0 is the "5 Point" customer experience commitment. Through this strategy, Shopatron has committed to world-class customer experiences through: exceptional shopping functionality, rich product information, best-in-class support and service, strong community and connections, and plentiful delivery options.

Another key enhancement is the upgrade of Shopatron systems. With the addition of system power, all pages, from front-end stores to back-end order management systems, are lightning fast. Shopatron's fees have also been simplified, adopting e-commerce industry standards and best practices, to make it easier for partners to understand.

Shopatron 3.0 also includes enhanced customer support. Shopatron created 1TEAM, a program committed to providing better customer service with quicker response times, additional service levels and highly trained staff.

The company also created the 1TEAM Elite program, which provides retailer incentives for excellent customer service.