Viewpoints, ForeSee partner for online customer satisfaction measurement

ForeSee Results and Viewpoints Network have announced they will be joining forces to provide Viewpoints.com and Viewpoints Technology Platform (VTP) clients with a scientific measure of voice-of-customer for their communities. Viewpoints Network is a social technology and media company focused on helping leading retailers and brands build online communities and motivate social influencers.

The partnership with ForeSee Results will help support Viewpoints' two business lines. For Viewpoints.com, the sixth largest and fastest growing user reviews Web site on the Internet, ForeSee Results will be surveying Viewpoints.com users to better understand how their satisfaction is driving loyalty and repeat visits. For VTP, the company's hosted technology service that helps brands and retailers implement a social commerce strategy to drive bottom line results, ForeSee Results will provide VTP customers with solutions to help drive incremental traffic and sales while gaining actionable insights and creating brand advocacy.

ForeSee Results applies the scientific and patented methodology of the American Customer Satisfaction Index (ACSI) — a nationally recognized leading indicator of customer satisfaction — to clients' online marketing initiatives, including those taking place in the social sphere. The ACSI methodology is able to quantify how specific elements of an experience with any online marketing initiative impact loyalty, purchase intent and recommendations.