Village Pantry revamps employee training system

Convenience Store News:Indianapolis-based Village Pantry sought to revamp its on-the-job training with a solution that provided consistent, high-quality results for its nearly 200 c-stores, without an in-house department.

"One extreme was basically having no program, just on-the-job training with no curriculum, no follow-up or evaluation — like a mom and pop. The other end is an in-house training program," said Mick Parker, CEO of Village Pantry. "I knew I didn't want to be a mom and pop, but it economically didn't make sense to be on the development side. For our size, it made much more sense to outsource it."

Enter TSi's InfoTrain Outsource, a third-party, customizable learning system using patent-pending technology called LTraining. Village Pantry, an affiliate of Sun Capital Partners, was referred to TSi from another Sun affiliate company, Pamida, a general merchandise retailer that also operates more than 140 pharmacies headquartered in Omaha, Neb.

Click to continue