News

Walgreens unveils web pickup service

June 27, 2011

Walgreens has combined the convenience of online shopping with its neighborhood stores by introducing its new Web Pickup service at locations throughout the Chicago area. Chicago is the first full market rollout for Web Pickup, which enables consumers to shop online at Walgreens.com and pick up orders at a Walgreens store in as little as an hour. The service is also currently available at 27 stores in San Jose, Calif.

"Our customers value choice, control and convenience and Web Pickup brings all of these together to cater to on-the-go shoppers," said Walgreens president of e-commerce Sona Chawla. "We've developed many innovative ways to engage our growing numbers of online shoppers and to make Walgreens.com a great shopping experience. By adding the convenience of in-store pickup and soon curbside delivery, we're making shopping easier than ever before."

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,714 drugstores in all 50 states, the District of Columbia and Puerto Rico.

Currently, Web Pickup is available at nearly 300 locations in the Chicago metropolitan area. Full market rollout (480 stores) is expected to be complete in August. Most non-prescription items found in-store are available online through the service.

By visiting the Web Pickup site, shoppers can build a cart of any size and dollar amount for pickup at any participating store in as little as one hour. Payment is provided online and users have the option to receive either a text message or e-mail notification once their order is ready. Orders can be picked up at the photo counter at participating stores.

In the coming months, select Chicago area Walgreens will also offer curbside delivery. Stores offering the service will have designated parking spots for Web Pickup customers. A $20 minimum order is required for curbside delivery.