March 14, 2016
The 2016 Retail Customer Experience Top 100 report, sponsored by ConfirmIt, offers a pure list of brands and how they ranked in regard to customer service, online experience, brick-and-mortar experience and overall customer experience. Given the increasing use of smartphones and Internet mobile devices in the retail shopping environment, the report also features critical insight on how mobile devices are impacting the retail industry, online and offline.
RetailCustomerExperience.com is devoted to helping retailers differentiate on experience, rather than on price. It is founded on the understanding that retail today is fundamentally different than any other time in its history, and staying competitive requires a new, holistic understanding of customers and how they want to shop.