March 15, 2017
The 2017 Retail Customer Experience Top 100 report provides insight on which retailers (online, brick-and-mortar and omnichannel players) are doing the job when it comes to providing consumers a robust and rewarding customer experience. With up-to-date information on each of the Top 100 brands, this is a compelling read for anyone in the retail industry or striving to provide technology and tools for retailers. A special thanks to, ConfirmIt, whose sponsorship allows us to provide this report to you at no charge.
RetailCustomerExperience.com is devoted to helping retailers differentiate on experience, rather than on price. It is founded on the understanding that retail today is fundamentally different than any other time in its history, and staying competitive requires a new, holistic understanding of customers and how they want to shop.