Webinar: Optimizing HR and Payroll Effectiveness for Retail and Restaurants

Investing in an HRM application has proven to be one of the most effective ways for businesses to reduce costs, improve productivity and increase employee…

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an…

Proof-of-Play Provides the Basis of Accountability for Digital Out-of-Home Advertising

Accountability standards help advertisers understand how to buy digital signage ad space and determine the success of a campaign.

Five Best Practices to Retain High-Quality Employees

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.

Integrating Social Media into Customer Service

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose…

Maximizing Your RFID Investment

RFID technology has the potential to reshape supply chain management, but it can take professional guidance to reap those benefits.

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues…

Webinar: Faces in the Crowd: Audience measurement tools in digital place-based media

As digital place-based advertising grows in prominence, advertisers want to validate the metrics and successes of their campaigns as they have for generations…

Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order…

Predictive analytics support retail revenue growth

Predictive analytics is a methodology that fundamentally draws knowledge from vast pools of data about individual customers. What makes predictive analytics…

Reduced Space Symbology increases efficiency, convenience at Dorothy Lane Markets

Revolutionary small barcode from the Uniform Code Council brings robust identification to produce and meat categories.

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Developments in Audience Measurement for Digital Signage

Video technology is being used to measure network audiences with pinpoint accuracy.

Managing Electricity Costs with Kiosks and Metering

Self-service technolopgy, in combination with a smart grid, can change the utility purchase model.

Self-Service Store Integration

Self-service technology can enhance the customer experience, but proper integration is pivotal. Learn how smartly deployed technology can unify the shopping…

The Hidden Costs of Installation

Installing digital signage yourself may seem like a good way to save money, but without careful planning, it can end up costing more. Here are three keys to…

Webinar - Mobile Retail: What Comes Next?

There's a lot of talk about and a lot of interest in mobile retailing, from scannable on-screen coupons to line-busting with checkout in the aisle. In this…

Benefits of Space-Saving Multifunctional Kiosks in Non-Retail Sectors

Increased versatility of kiosks enhances security, efficiency and productivity in sectors such as education and healthcare.

Benefits of Bill-Payment Kiosks for Customers

With a self-service application to pay bills, a service provider can save money, boost payment rates and create a better customer experience.

Benefits of Bill-Payment Kiosks for Retailers

Payment-accepting self-service technology can help stores increase revenue, add foot traffic and create a better customer experience.