Resources
Executive Summit: Q&A Session: Culture vs. Operations
How to strike the balance between economic pressure (quarterly numbers, expenses, etc.) and the idea of a strong brand promise and culture.
download nowExecutive Summit: Working Breakfast Session: In-store media and its role in customer experience
In this session, learn how in-store media is part of the path to purchase, how it impacts customer experience, and what external factors should in-store media…
download nowExecutive Summit: Working Lunch Session: Bringing It Home - What Drives Retail Engagement, Loyalty, and Same-Store Sales?
A powerful session opened by Dr. Robert Passikoff which includes survey data from 35,500 men and women, 18 to 65 years of age. We'll close with key take-a-ways…
download nowExecutive Summit: Q&A Session: Attract, Engage, Inform, Persuade: Animating the First Impression
This session explores the importance of the first impression and how not putting the right effort into it derails your success.
download nowExecutive Summit: Q&A Session: Creating an Interactive Multi-channel Experience that Complements Your Brand
There's a lot of talk about social media at retail, but not a lot of practical advice on how to actually use it to move the customer satisfaction needle. Learn…
download nowThe Automated and Connected Store
Store revival in retail will require a monumental shift in the retailer's mindset for overhauling a customer's destination shopping experience, personalized…
download nowRetail CRM vendor landscape and capabilities
No single vendor can deliver all functionality defined in this retail CRM solution map, but a few vendors are close. The commercially available multichannel…
download nowKiosks: The Complete Story on ROI
The value of investing in a kiosk network deployment depends in large part on the return on that investment. Learn the revenue potential of a kiosk network and…
download nowDigital shopping assistants
In the next five years, shoppers will increasingly rely on themselves - and the opinions of each other - to make purchasing decisions rather than wait for help…
download nowDVD Rental Kiosks
How to profit from and grow your business with DVD rental kiosks A guide to understanding the market, the technologies and the opportunities.
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