White Paper

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

April 7, 2022

Eighty percent of consumers say that a positive customer experience depends on speed, convenience, knowledgeable help and friendly service. Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today's continuing employee shortages, however, scaling a fully-trained contact center and service team requires a blend of both the power of AI and the personalized approach of human-to-human interactions.

Download this white paper to learn more about blending the best of both worlds.