Webinar

Exploring the Future of CX: Trends and Predictions for Customer Engagement

March 23, 2021

Consumer expectations are changing on a dime — and it's only getting faster, with digital interactions set to grow 40% in 2021. Companies looking to stand out from the crowd through service and support need to deliver on expectations and create amazing experiences.

That's the focus of a free one-hour webinar, sponsored by Acquire and presented by ICX Association.

Sharing their expertise are Amrit Dhangal, Acquire co-founder and COO, and Norm Alegria, director of customer service at The Dufresne Group. Together, they bring decades of experience in customer service excellence.

During the webinar, they offer unique perspectives about integrated digital and in-person interactions, plus discuss emerging digital CX trends they're seeing in their professional and personal lives.

Watch the webinar to learn how:

• Brick and mortar retailers such as The Dufresne Group are going digital and the return on investment gains.
• Major airlines and banks are getting personal from afar and how retailers can adopt their successful approaches.
• Companies are innovating digital transformation efforts and why it's a strategy every retailer, online and brick-and-mortar, needs to prioritize.

About Acquire

Acquire is a customer experience platform that empowers conversations to wow customers. By streamlining communication channels, personalizing interactions, and enabling faster and more efficient responses — people, not channels, are at the heart of every customer interaction.

Meet the panelists

Amrit Dhangal
Co-Founder & Chief Operating Officer
Acquire

Amrit has spent the majority of his career helping organizations unlock the value of their CX strategy. His expertise in customer experience & customer service software led to the creation of Acquire which is leading the way in the era of digital transformation.

Norm Alegria
Director of Guest Care
Dufresne Group

Norm Alegria is Director of Guest Care at the Dufresne Group, a premier Canadian home furnishing retailer with 42 stores across the country. He oversees guest care from start to finish, including home delivery and repairs.