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Mini-Guide

Reducing Abandoned Shopping Carts with Live Help

September 17, 2010

Frequently, online shoppers navigate away from a page before making a purchase, causing retailers to lose millions in potential sales. Live-help technology, such as click to chat and click to call, can help convert those potential buyers into sales. Learn:

  • The difference between click to chat and click to call, and what technology is right for you
  • How live help works
  • Improving sales with escalation



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