Webinar

The Connected Customer: Digital Interaction & Service Innovation

April 22, 2021

According to Forrester, digital interactions will grow another 40% this year. But simply responding doesn't cut it. Retailers who rise with customer expectations are tackling one challenge head-on: digital innovation. Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they're offering custom consultations for clothing and makeup online, meeting customers everywhere without hassle, and creating high-end experiences without the high price tags.

Sharing their expertise, Amrit Dhangal, Co-Founder and COO at Acquire and Derrick Boatwright, Director of eCommerce & Digital Strategy from HLC bring decades of experience in customer service excellence. During this webinar, they offer unique perspectives about integrated digital and in-person customer experiences, plus the emerging trends they are seeing in their professional and personal lives.

Meet the panelists

Amrit Dhangal
Co-Founder & Chief Operating Officer
Acquire

Amrit has spent the majority of his career helping organizations unlock the value of their CX strategy. His expertise in customer experience & customer service software led to the creation of Acquire which is leading the way in the era of digital transformation.

Derrick Boatwright,
Director of eCommerce & Digital Strategy, HLC

As Director of Commercial Innovation, Derrick manages digital interactions with customers through HLC's business-to-business website, digital partnerships, and integrations. Recently, he was named one of the top 35 industry influencers under the age of 35 by Bicycle Retailer and Industry News.