February 12, 2019
There is an increasing challenge for utility companies to collect payments in a way that's both cost effective for them and convenient for their customers. The majority of utilities accept online payments, but this method excludes customers who lack computer skills, lack a bank account, or prefer not to pay online. While utilities may have office locations where customers can pay their bills in person with cash, limited hours and inconvenient locations make them a poor option for those who work during the day and/or lack transportation. In this white paper, sponsored by U.S. Payments, we explore why many companies are offering bill pay kiosks as an additional payment method for their customers.
