March 25, 2011
It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an increasing number of interaction points, such as social media, it gets more complicated.
Why should you care: 85% of consumers said they would be willing to pay anywhere between 5-25% over the standard price to ensure a superior customer experience—Harris Poll Research, 2011.
In this webinar you will learn about J&P Cycle’s journey to take Customer Service to a world class level by combining contact center interactions, social interactions and Web interactions. Their result: 98% of their customers tell them they would refer J&P to a friend or family member. This was achieved by envisioning the goal and taking incremental steps to get there.
You will also learn how to map out a Customer Experience strategy and learn how ‘SIPs’ (Short Interval Plans) are the key to success.
