Webinar

Webinar: Online Retail and the ROI of Live Help - Why Global Online Shoppers Demand Live Customer Service

April 2, 2010

A growing number of retailers are turning to live chat and click-to to-call solutions to provide live online customer service instead of forcing shoppers to use self-service or call a toll-free number. Why?

Engaging shoppers with live help at the right time in the right channel decreases shopping cart abandonment, increases conversion rates and order values, and builds loyalty. New data suggests consumers want, expect and value live assistance when shopping online.

Join this one-hour webinar to hear key findings from a global survey of more than 3,000 shoppers, such as:

• What drives consumers' use of different customer service options, including live help?
• How useful is live help among different demographics and phases of the buying cycle?
• When and why do consumers want a live voice conversation vs. live text chat?

Find out how to transform your online shopping experience and boost online revenue with live help.