Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve their customers.

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The Business Case for Automated Retail Kiosks

Automated retail kiosks can expand your presence beyond online and brick-and-mortar retailing while offering a host of branding opportunities.

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How Automated Retail Can Increase Profits and Improve the Customer Experience

Traditional retailers are facing challenges from a hose of new channels, and it's critical for them to adapt to survive.

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FEATURES


Future of retail is robotic and not just in the supply chain

While augmenting human labor in the supply chain with robots enables increased productivity, this advancement is rendered ineffective when the back office acts as an effective bottleneck. The next frontier of automation will be in white collar jobs, not warehouse stackers.

Vending/micro market veteran ready to take on Amazon Go

A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.

IoT proving valuable in driving customer experience, savings and operational efficiencies

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save big bucks.

Ashley Furniture taps VR, AR to deliver an innovative customer experience

The national brand is rolling out a consumer augmented reality app and an in-store virtual reality experience come 2017.

Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.

Five ways tablets can transform retail experience

"Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages, and they like the results. Here are some ways retailers are getting big impact out of small screens."

Technology meets beauty in a New York subway station

A L'Oreal retail kiosk in the Bryant Park subway station gives New Yorkers a high-tech beauty consultation.

Automated retail could be a mobile payments kickstarter

The ubiquity of vending may help push mobile payments into the mainstream.

Coinstar counting on growth of automated retail

The company's kiosk lineup focuses on a new ways to automate the buying process.

Coinstar: Rubi and Redbox Tickets a benefit to retailers

If the company's predictions are correct, coffee and tickets will drive foot traffic to stores.

CETW12: Zebra demos on-demand gift card kiosk

Zebra showcased its on-demand gift card kiosk in San Francisco at Customer Engagement Technology World.


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In an era of increased mobility, consumers expect access to products and services anytime, anywhere. This need creates new opportunities for that are available twenty-four hours a day.Consumers require the highest level of convenience. Kiosks are usually a turn-key solution with the necessary hardware, technology and services required to maintain an automated, small-footprint retail store. Consumers select products using touchscreen interfaces and pay for purchases.

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