NRF 2014: The show floor, in tweets and vines

Attendees made good use of social media at this year's BIG Show.

New Year's resolution: Stop negative reviews from ruining your customer experience

Here are three ways brands can get a handle on negative comments and address them productively.

NRF 2014: The coolest new products, and why

Many of today's coolest new products are the result of the small daily activities of consumers.

NRF 2014 opener: Retail stores 'meet a human need, not just a commercial one'

by James Bickers — Editor, Networld Alliance

An innovative mall operator opened this year's Big Show with a fresh breath of optimism and positivity.

Costco co-founder Jim Sinegal to accept NRF's Gold Medal Award next week

Nike named retail innovator of the year; Half Price Books VP also to be honored.

How real-life customer needs drive innovation

Customer experience innovation is all about looking for examples of what's working and what your customer really wants next.

What the future holds for retail iPad apps

From low-bandwidth video to eco-friendly communication, the tablet will transform retail even more than it already has.

Three ways to improve local customer experiences during the post-holiday rush

For many retailers, the post-holiday rush can be just as challenging as the holiday shopping season.

Four customer experience management predictions for 2014

Geofencing, A/B testing in real life are on the way in the coming months.

Tips for embracing showrooming during the holidays

In a surprising move, Best Buy is wholeheartedly embracing showrooming this holiday season. What gives?

Retail Roundtable: Amazon and USPS Sunday shipping

by James Bickers — Editor, Networld Alliance

Our experts weigh in on possible ramifications of this very big retail partnership.

'Tis the season for digital signage at Saks Fifth Avenue

by Christopher Hall — w, t

Digital signage is playing a leading role in this year's Saks Fifth Avenue holiday display in New York City.

Why customer loyalty isn't a 10-step process

Many have tried, but you can't develop a simple 10-step list for building loyalty. 

Five steps toward developing 'programmable retail'

Retail strategist discusses how to bring certain characteristics of the e-commerce world to the brick-and-mortar store.

Smartphones are transforming retail, not with technology, but with messy humanity

A profound transformation in retail is now underway. But it's not what you think.

Online retailer could benefit from some 'inside-the-box' thinking

One shopper presents a virtual case study on how not to deliver good customer service.

What AT&T's redesign can teach you about your stores

Especially for electronics and technology retailers, the human touch is becoming more important than ever.

Halloween real-time store audits: The good, the bad, and the scary

Consumer spending on Halloween is predicted to reach $6.9 billion this year, an increase of more than 54 percent since 2005.

Forget technology: Retailers need to master the basics first

Tech is great, but retailers first need to master the basics of customer service and user experience.

7 strategies for building work ethic in your retail employees

Author Eric Chester delivered a keynote on reviving work ethic at this year's Fast Casual Executive Summit.