Social shopping: Are we there yet?

Retailers are increasingly turning to social media, but how many have realized its potential?

Survey: Consumers trying more fashion retailers in 2011

Thirty-two percent tried a new fashion retailer in the past 90 days, up from 14 percent in 2010.

CETW11: Digital experiences create 'multiverse' of customer engagement

by Christopher Hall

A business strategist looks at how digital technologies expand the three dimensions to expand engagement opportunities.

CETW11: 3 ways self-service enhances the customer experience

Attendees learned about three successful self-service deployments.

Five necessary steps for integrating your mobile and in-store retail channels

The face of the in-store retail channel is rapidly changing with the evolution and integration of mobile.

Harvey Mackay: Taking care of customers is taking care of business

Nothing, absolutely nothing, is more important in running a business than stellar customer service.

Steve Jobs' lasting legacy for retail

Jobs' vision and Apple's execution have had a transformative effect on the retail industry, both in-store and on-line.

Tanga puts Etsy in its sights with craft site BelleChic

by James Bickers — Editor, Networld Alliance

The daily deal retailer known for its sense of humor is reaching out to handmade goods shoppers with a new online store.

Saying goodbye to Borders … on Facebook

An analysis of the late bookseller's social media stats provides some interesting insights.

Google+ is now open to all - what that means for retailers

Video chats will inform retailers about the emotional side of the buying experience.

Beyond a loyalty program: Using loyalty data to create a unified strategy

Retailers launch loyalty programs with the best of intentions, but why do so many fail to deliver on expectations?

Three tactics for reducing shopping cart abandonment

Shipping-to-value ratio, critical price points have a big impact on why online shoppers back out of a purchase.

Opinion: The retail 'moment of truth' has run amok

Why trying to pull apart the Gordian knot of consumer motivation and label each piece is an exercise in futility.

Mayo Clinic goes shopping for patients at Mall of America (Video)

by Christopher Hall — writer, self

Interactive kiosks and digital signage highlight the Mayo Clinic's new "high-tech outpost" at Mall of America.

Retail Customer Experience Executive Summit: 'We know where you are'

Panelists chat about how to get consumers on board with location-based marketing.

Retail Customer Experience Executive Summit: Taking your customers on the ride of their lives

Bob Phibbs, the Retail Doctor, discusses how companies can create 'amusement park-like' customer experiences.

Technology should create better customer interaction

Executives school Summit attendees on how to best incorporate technology.

Retail Customer Experience Executive Summit: Do you know what your customers are thinking? (video)

A consumer branding researcher gives the scoop on the consumer's inner decision-making process.

Survey: Twice as many people tell others about bad service than good

Americans are placing an even greater premium on quality customer service this year.

Retail Customer Experience Executive Summit: Microsoft vs Apple

Attendees toured the Mall of America and weighed in on Apple's and Microsoft's customer experiences.