Survey: Consumers will pay a premium for good service

U.S. consumers also tell twice as many people about bad service compared to good service.

HP expands retail portfolio with kiosk, POS solutions

HP's technology can be used in a variety of settings, including retail, hospitality and healthcare.

Is your store ready for tablets? Three steps to help make the decision

Develop a meaningful application strategy before you even look at hardware and software.

Three steps to a successful retail rollout

Retailers must continuously test, measure, refine and communicate change throughout the rollout process.

Body-scanning kiosks a perfect fit for retailers (video)

Mybestfit is a kiosk that measures shoppers' bodies to predict what brands and styles of clothing will fit best.

Five steps to a shopper-centric proof-of-concept

For a retailer to adopt a shopper-centric approach, it takes more than data, shopper insight and a memo.

Five ways to personalize the e-commerce experience

Enhancing the online experience with personalization can yield higher conversion rates and build trust and loyalty.

Mobile Monday: Meijer Find-It app

Mobile Mondays is a weekly column on mobile apps by retail customer experience authority Mike Wittenstein. Each week, you’ll get a test drive of a leading…

Mobile kiosks drive retail sales

VendaCarts make it possible for retailers to sell to the masses.

Rise of the thrift store shopper provides steady growth in resale industry

by Kim Williams — Reporter, NetWorld Alliance

Are shoppers willing to sacrifice customer experience, service for bargains?

Commentary: Top 5 reasons retailers deploy digital signage at the POS

The head of a firm specializing in retail digital signage lists the top reasons for deploying signage at the point of sale.

Research: Half of Americans with mobile phones using them to shop

Users are comparing prices, reading reviews, downloading coupons and making purchases on their phones.

Mobile Monday: Walmart iPad app

Mobile Mondays is a weekly column on mobile apps by retail customer experience expert Mike Wittenstein. Each week, you’ll get a test drive of a leading retail…

Developing a technology strategy to support multichannel content

The Internet is now "the new staging ground for personalized marketing."

GlobalShop: Reinventing retail design to fit a multichannel environment

by Kim Williams — Reporter, NetWorld Alliance

The future of retail will be "smaller, flexible, personal and intensely linked."

GlobalShop: Starbucks, Whole Foods localizing redesign efforts to increase community contact

by Kim Williams — Reporter, NetWorld Alliance

Community involvement, locally sourced and reclaimed materials are key to establishing and retaining customer loyalty.

GlobalShop: Paco Underhill discusses recession realities and lessons

by Kim Williams — Reporter, NetWorld Alliance

Retail guru says the U.S. is 'over-stored' by 15 to 20 percent.

Mobile Monday: Hyundai Equus app

The app sets the bar high for all retailers, not just auto dealers.

Beanstalk Loyalty offers Facebook check-in via POS terminal

Retailers can use social media on kiosks and POS terminals to better market to their customers.

Payvment paves the way for shopping on social networks

by Kim Williams — Reporter, NetWorld Alliance

Facebook Shopping Mall sets the stage for the next major shopping portal.