Right to Repair

The Right to Repair means you're actually in the driver's seat when it comes to selecting & partnering with an independent service provider or even choosing to…

Presented by Burroughs, Inc.

Digital Transformation Technologies To Implement For 2023

When you’re responsible for ensuring your organization’s day-to-day operations run smoothly, securely, and reliably, it can be difficult to find time to look…

Presented by Burroughs, Inc.

Luxury fashion brand teams up on unique showcase experience

May 3, 2023

Luxury fashion brand Valentino is tapping GameOn Technology's chat platform for an innovative showcase and customer experience.

Kroger taps Extreme Networks for store of the future

May 3, 2023

Kroger is teaming up with Extreme Networks Inc. to drive engaging in-store experiences as well as streamline store operations.

Poshmark debuts live shopping approach

May 2, 2023

Fashion resale marketplace Poshmark has debuted Posh Shows, a live shopping product that lets users livestream on Poshmark to sell items.

Ikea investing $5.58M in EV charging for delivery vehicles

April 28, 2023

Ikea, the Sweden base furniture retailer, will invest £4.5 million ($5.58 million) in a nationwide EV charging infrastructure to provide charging points for…

Retailers will test ‘bring your own bag’ and returnable bag schemes

April 28, 2023

Shoppers will be encouraged to bring their own bags at certain retailers or to receive returnable bags under a pair of pilot tests at more than 150 stores…

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

Airline customer service reflects turbulent consumer experience

April 27, 2023

Not too many consumers are happy with the customer experience when it comes to airlines and travel with 76% expressing negativity regarding flight disruptions…

Organized crime poses increasing retail threat

April 26, 2023

Organized retail crime is a growing issue for the U.S. retail industry, and it's getting bigger and more complex, according to the National Retail Federation.

ICXA announces 2023 Elevate Awards

by Alicia Lavay — Executive Director, ICX Association

Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little…

home24 taps Constructor to boost product search capabilities

April 25, 2023

Online retailer home24 is deploying technology from Constructor to provide a more feature-rich, intuitive and personalized experience via better search…

3 things retailers should know about search and browse

by Sanjay Mehta — Head of Industry, eCommerce, Lucidworks

To deliver relevant search results, retailers need to understand search queries and return the precise results that match what shoppers are looking for.

Meet eyefactive @ Retail Technology Show in London

As a software solutions partner of KIOSK Embedded Systems, eyefactive are showcasing smart retail signage solutions at the Retail Technology Show at Olympia…

Chatmeter Updates Its AI-Powered Sentiment Analysis Tool, Pulse, to Deliver Faster and More Customized Access

The new features will allow multi-location brands to analyze data about the customer experience (CX) in more strategic and customized ways.

Men’s Wearhouse offers grooms a wingman

April 24, 2023

Specialty retailer Men's Wearhouse, which sells menswear and rental apparal, has launched a digital tool called Wedding Wingman aimed at helping grooms and…

It's time to take chatbots out of the box

by Nilay Oza — CEO, Klevu

Nilay Oza, CEO of Klevu, reveals how conversational AI can help brands free their chatbots to initiate more human-like interactions and build more positive…

Mashgin self-checkout integrates with PDI’s retail software

April 20, 2023

Mashgin, a provider of a touchless self-checkout system, has integrated its technology with PDI Technologies' accounting and reporting software, according to a…

David’s Bridal laying off thousands of workers

April 19, 2023

David's Bridal, a wellknown bridal dress and accessory retailer, is laying off thousands of workers but will fulfill orders without disruption or delay…

Why retailers must bridge digital, human engagement to meet customer expectations

Creating these personalized, seamless experiences across every channel is particularly important as today’s shoppers have more choices than ever.