Best Buy slashing workforce, will focus on e-commerce strategy

April 18, 2023

Electronics retailer Best Buy is reportedly slashing hundreds of store workers and focusing heavier on its e-commerce strategy.

Chatbot tech boasts untapped opportunity for retail

April 17, 2023

Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or…

Amazon enacts return fee for UPS users

April 17, 2023

Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.

Return charges spurring brand abandonment

April 13, 2023

Over one-third, 34%, of U.S. consumers have switched off a brand they had been loyal to in order to avoid paid returns.

Consumer satisfaction and the end of free returns

by Jorge Lopera — Vice President, Head of Global Strategy, FarEye

For retailers, the last mile has become an important extension of their brand. For logistics providers, fulfilling last-mile deliveries has become a…

CX measurement ‘crucial’ for determining value

April 12, 2023

The ability to measure the return on investment when it comes to customer experience initiatives is "crucial" for demonstrating the value of investment to…

Germany retailer taps digital signage for emotive experience

April 12, 2023

Jack Wolfskin, a Germany-based retailer of outdoor clothing and accessories, is tapping digital signage to drive immersive and emotive customer experiences…

The new brand loyalty: How CX value is becoming a powerful brand differentiator

by Elizabeth Tobey — Head of Marketing, NICE FluenCX, NICE

Today's customers are no longer blind brand loyalists, at least not in the ways we once defined loyalty. In fact, the very notion of brand loyalty is shifting.

Palm-sized SI-111-N Fanless 4K Digital Signage Player: Create Immersive Visual Experiences

IBASE Technology Inc. (TPEx: 8050), a leading global provider of industrial-grade digital signage players, is pleased to unveil the SI-111-N, a palm-sized…

Consumers expect personalized brand interaction

April 10, 2023

Consumers expect, and want, to hear from brands in a highly personalized interaction and irrelevant messages will stop more than a third from shopping at a…

Drive-thru grocer arrives in Oklahoma

April 7, 2023

JackBe, a curbside drive-thru only grocery retailer, has opened in Oklahoma city.

2023 trends, technologies in CPG and retailing

by Parag Jain — Senior Vice President & Global Head of Sales Consumer, Retail & Logistic, Infosys

When consumer goods firms and retailers collaborate, they get better visibility into real-time POS data, enabling them to forecast demand, understand customer…

Australian league debuts Amazon tech at Marvel Stadium

April 4, 2023

The Australian Football League is deploying Amazon's Just Walk Out technology at Marvel Stadium.

The marketer-consumer personalization disconnect

by Jon Reily — EVP Commerce & Loyalty, Bounteous

Not only do retailers and brand struggle to foster personalized experiences, they also struggle to understand customers well enough to know they’re missing the…

Walmart revamps digital storefront

April 4, 2023

Walmart has redesigned its e-commerce homepage and its app and built a more customer-centric storefront in a quest to drive customer engagement as well as…

Globe Life Field launches Amazon cashierless foodservice

March 31, 2023

Sports fans at Globe Life Field, home of the Texas Rangers in Arlington, Texas, are now able to buy what they want to eat faster and easier, thanks to a pair…

Gap taps Optoro to drive next-gen customer experience

March 30, 2023

Gap Inc. is deploying Optoro's returns platform to accelerate the customer returns experience and returns processing.

5 ways to reach, retain customers in a down economy

by Jason Davis — CEO and co-founder, Simon Data

The real challenge for retailers and brands is not necessarily reaching new audiences but retaining the audiences in play. It requires a holistic look at owned…

Many businesses confident on CX ability

March 29, 2023

More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…

Lush, Victoria’s Secret, Party City jump aboard DoorDash

March 28, 2023

Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.