Law would mandate security at grocers, convenience stores

March 6, 2023

Illinois retailers and businesses would be required to hire and maintain security within stores if a proposed bill is passed by lawmakers.

Neiman Marcus layoffs include customer service reps

March 3, 2023

Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according…

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Busting 4 myths about live commerce

by Zarnaz Arlia — manager, Emplifi

Live commerce, or live-stream shopping, has been around for some time. In China live stream shopping is a $600 billion market. Across the rest of the world the…

Retailers embracing AI, CGI for online experiences

March 1, 2023

More than three in five, 63%, of brands and retailers are using lifestyle photos and images for e-commerce, and 58% use interactive images, in the quest to…

Enhancing operational excellence via tech to boost in-store CX

by Mike Debnar — Retail Solution Principal, Medallia

Technology can help retailers enhance in-store operations to drive the customer experience.

Consumers loving AI, more critical of engagement efforts

February 27, 2023

Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…

Customer agents know product, but personalization lacking

February 27, 2023

A good majority, 91%, of customer agents are offering in-depth knowledge of products, but way less, 34%, are providing a personalized experience.

Quality Mart deploys pick up, delivery options

February 27, 2023

Quality Mart, a convenience store retailer, is offering customers the ability to order ahead for pick up or delivery at five stores in Winston-Salem, North…

Aisle 24 leading the cashierless grocery market charge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Learning the convenience store business from the ground up, John Douang has developed a cashierless grocery market concept proving popular with education and…

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

Convenience chain launches check-out free stores

February 21, 2023

Coen Markets Inc., a convenience chain, has launched two check-out free stores. The Amoco store sites, in Oakdale and Southpark, Pennsylvania, are using the…

More consumers want better customer experience

February 21, 2023

More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…

Gen Z playing critical role in retail customer experience strategy

February 20, 2023

Future-proofing the retail customer experience starts with Gen Z as the demographic is increasingly influencing the behavior of older consumers whether they…

What retailers need to consider when it comes to pickup lockers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…

DJ Khaled, Snipes team up on concept store

February 16, 2023

DJ Khaled, a celebrity DJ and streetwear retailer, is teaming with sneaker brand Snipes on a "We The Best Snipes" store in Philadelphia.

UK retailer taps Constructor to personalize shopping experiences

February 16, 2023

Very, a U.K.-based digital retailer, is deploying Constructor's technology, an AI-powered product search and discovery platform for e-commerce companies, to…

FAO Schwarz home to Crazy Creator play experience

February 15, 2023

The FAO Schwarz toy store, in New York City's Rockefeller Center, is home to a "Crazy Creator" play experience created by Crazy Aarons.

How technology drives frictionless retail to new level

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.

Retail customers ignored during 2022 holiday season

February 9, 2023

Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…