Customer Experience News
Minnesota lawmakers mulling surveillance pricing ban
April 3, 2026
Lawmakers in Minneapolis are considering a ban of surveillance-pricing technology and use when it comes to food retail establishments.
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Real estate firm taps eyefactive for interactive touchscreen
April 2, 2026
Dune Signature, a firm based in Senegal, has deployed an interactive touchscreen aimed at enhancing customer engagement by providing an immersive virtual…
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Buc-ee's rolling out specialty coffee vending
March 30, 2026
Roadside retail phenomenon Buc-ees is expanding its beverage offerings through a partnership with Costa Coffee, introducing automated coffee kiosks at…
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Sally Beauty debuts TikTok Shop
March 27, 2026
Beauty retailer Sally Beauty has launched Sally Beauty on TikTok Shop.
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Pandora taps Hardis Supply Chain for supply chain modernization
March 26, 2026
Pandora, one of the world's largest jewelry retailers, has partnered with Hardis Supply Chain, which offers supply chain software technology, to undertake a…
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Uber debuts safety ride program for female customers
March 25, 2026
Uber is expanding a pilot program aimed at boosting safety with a feature that allows female riders and drivers to be match with another female for trips.
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Circa Resort & Casino teams with VenHub on autonomous smart store
March 24, 2026
Circa Resort & Casino, in downtown Las Vegas, is partnering with VenHub to bring an autonomous smart store to the resort.
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Pennsylvania debuts bill to fight dynamic pricing
March 23, 2026
Pennsylvania lawmakers are proposing a Senate bill, 1205, that would ban dynamic pricing.
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Amazon debuts 1-hour, 3-hour delivery options
March 23, 2026
Amazon has debuted faster delivery options, including a one-hour window and a three hour service which is now live in over 2,000 cities and towns.
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United Airlines enacts rule to make for quieter flight
March 13, 2026
Travelers flying on United Airlines will have to wear headphones when listening to a device as the airline has updated its rules and policies.
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Amazon website, app glitch impacts online customers
March 6, 2026
Amazon's website and shopping app went offline Thursday early afternoon but was back in operation by evening.
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Trader Joe’s earns best grocery store title in consumer report
March 6, 2026
Trader Joe's is the best U.S. grocery store according to a report from the American Consumer Satisfaction Index.
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True Beauty Lashes taps Perfect Corp. for personalized lash recommendation
March 4, 2026
True Beauty Lashes has partnered with Perfect Corp., an AI and augmented reality beauty and fashion technology, to power LashLovr, a personalized lash matching…
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Cheaper retail prices unlikely despite tariff ruling
March 3, 2026
Consumers won't see prices coming down despite a Supreme Court ruling that declared Trump administration tariffs were not constitutional, according to…
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Rakuten Ichiba, Google team on YouTube shopping experience
February 27, 2026
Rakuten Ichiba, a Japan online marketplace, is partnering with Google in Japan to provide an accessible shopping experience where consumers can buy products…
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Woof Gang Bakery & Grooming expands private label to boost retail experience
February 26, 2026
Woof Gang Bakery & Grooming has expanded its retail experience with toys, treats and even cosmetics.
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Target investing in store labor amidst job cuts at centers, offices
February 16, 2026
Target will invest more in store labor to boost the customer experience while trimming back about 500 jobs within its distribution centers and regional offices.
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1-800-Flowers.com joins Instacart app
February 12, 2026
1-800-Flowers.com has joined the Instacart app, providing delivery from more than 700 participating florists across the 1-800-Flowers.com network.
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Swipe fees could cost consumers $683M on Valentine’s day
February 10, 2026
Credit card swipe fees could cost consumers more than $683 million given expected higher prices for Valentine's Day gifts, according to the Merchants Payments…
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The Home Depot, Bass Pro Shops now home for Wahlburgers locations
February 6, 2026
Wahlburgers, the burger chain founded by brothers Mark, Donnie and Paul Wahlberg, announced a major national expansion strategy, including partnerships with…
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