Customer Experience News
Stinker Stores boosts employee retention with DailyPay
January 30, 2026
Stinker Stores, an Idaho-based c-store chain, is enjoying strong employee retention and less worker turnover with its partnership with DailyPay, an on-demand…
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5 trends impacting the in-store experience
January 28, 2026
Retailers will focus more on spatial transformation in the year ahead, using physical appeal to attract new customers and will futureproof store backdrops and…
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Amazon chief: Tariff costs creeping into prices
January 28, 2026
Amazon CEO Andy Jassy said the tariffs imposed by President Donald Trump since the start of 2025, and now extending in to 2026, have begun to "creep" in Amazon…
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American Airlines debuts free high-speed Wi-Fi
January 26, 2026
American Airlines is launching free high-speed Wi-Fi on more than 2 million flights a year for its AAdvantage members.
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Birdzi launches Journey for grocers, retailers aiming to drive personalization
January 22, 2026
Birdzi has unveiled Journey, a tool that enables grocers and retailers to deliver real-time, behavior-based offers to drive smarter customer engagement.
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Hawaiian Airlines aims to boost customer experience with $600M strategy
January 22, 2026
Hawaiian Airlines, a part of Alaska Airlines, plans to invest more than $600 million over five years to enhance the experience by modernizing airport spaces…
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Woof Gang enjoys robust sales, footprint growth
January 20, 2026
Pet grooming brand Woof Gang Bakery & Grooming saw a 25% year over year sales boost in 2025 and doubled its footprint in three years.
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Nearly half of consumers would choose dental visit than wait a week for refund
January 14, 2026
Nearly half, 44%, of U.S. consumers would rather visit the dentist than wait seven days for a refund.
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Hanna Andersson hires Kacey Sharrett as chief digital officer
January 12, 2026
Kacey Sharrett has been name chief digital officer at Hanna Andersson, a children's apparel brand.
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Wegmans deploys facial recognition tech for store security
January 9, 2026
Wegmans has deployed facial recognition cameras in a "small fraction" of stores to boost security at locations with elevated risks.
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Creative Realities launches digital drive-thru 2.0
January 9, 2026
Creative Realities, a provider of digital signage, media and adtech solutions, has launched digital drive-thru 2.0, a modular solution aimed at improving…
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Shoppers want flexible delivery over free shipping
January 5, 2026
Consumers want reliable flexible delivery experience over free shipping, and 71% think about delivery before checkout and 41% consider delivery promise before…
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New year will bring new features, store revamps at Target
January 2, 2026
Target plans to revamp stores and deploy new technology in 2026.
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Sam’s Club, Walmart deploying ‘eye bot’ kiosks
January 2, 2026
Sam's Club and Walmart are deploying 'eye bot' kiosks to over a dozen stores . The kiosks promise to offer eye exams in 15 minutes or less.
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Amazon developing ‘rush’ pickup option
December 17, 2025
Amazon reportedly is developing a in-store pickup option that would let shoppers get an ordered item at an Amazon-owned store within an hour.
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Target opens Target SoHo concept store
December 11, 2025
Target has officially opeed its transformed Target SoHo, a concept store located in New York city.
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Swipe fees may cost consumers $20 billion this holiday season
December 11, 2025
Swipe fees, which banks charge retailers for processing credit card transactions, could cost consumers $20 billion or more in higher prices this holiday…
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Albertsons drives digital transformation with AI tech
December 10, 2025
Albertsons Companies has launched an AI-powered planning and shopping assistant which it claims can cut down shopping time to as little as four minutes.
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Amazon welcomes Ford used cars to Amazon Autos portal
November 28, 2025
Amazon.com and Ford Motor Co. have partnered to sell certified used Ford vehicles on Amazon's site.
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Old Navy arrives on DoorDash
November 26, 2025
Old Navy and DoorDash are partnering to offer Old Navy on the third-party delivery platform.
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