Customer Experience News
Kibo buys a cloud personalization platform
October 5, 2016
Kibo is acquiring Baynote, a cloud personalization platform, to boost commerce solutions. Baynote, according to an announcement, provides a smart data hub that…
read nowLowe's Mexico taps Upstream Commerce as partner
October 4, 2016
Lowe's Mexico is working with Upstream Commerce Retail Intelligence to drive better analytics and price optimization strategy across its product line.
read nowTemkin, Employee Engagement Awards team up on experience initiatives
October 3, 2016
In a quest to help and inspire retailers to enhance performance, the Employee Engagement Awards and Temkin Group are forming a collaborative partnership…
read nowReport: Brands not doing well at understanding the customer
September 29, 2016
Despite big gains in technology across IT, marketing and customer relationship teams, some of the biggest brands are not doing a good job of understanding the…
read nowEx Wal-Mart digital leader takes customer-focused role at Pizza Hut
September 23, 2016
Helen Vaid, who served as VP of digital store operations and experience for Wal-Mart , is taking on the newly-created role of chief customer officer for Pizza…
read nowFast food, supermarkets tops in earning emotional ratings
September 21, 2016
When it comes to delivering positive emotional experience, the top achievers are Residence Inn, Publix and Chick-fil-A, according to a new study assessing…
read nowTiffany & Co. beating Amazon in consumer passion
September 21, 2016
Amazon may hold the highest awareness among consumers, but Tiffany & Co. is the most passionately and positively discussed brand. That is just one finding…
read nowStudy: Consumers love rewards, incentives
September 21, 2016
A research effort on consumer wants and needs reveals consumers love a personalized incentive, which also increases brand loyalty. Consumers also love virtual…
read nowNY’s Bergdorf Goodman goes for a fashion fantasy experience
September 20, 2016
Just in time for the recent New York Fashion Week, high-end fashion retailer Bergdorf Goodman debuted a new customer experience complete with chandeliers and…
read nowAmazon Prime now includes a Chicago beauty brand
September 19, 2016
Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.
read nowAmazon Prime now includes a Chicago beauty brand
September 16, 2016
Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.
read nowGoogle pushes out 2-day delivery to 40M new customers
September 15, 2016
Midwest consumers can now tap Google's two-day delivery service, as Google expands the service to 40 million Midwest customers.
read nowBrandsMart USA taps a new mobile delivery tracking tool
September 13, 2016
BrandsMart USA is tapping nuVizz's nuDeliverIT mobile delivery tracking technology to boost customer experience. The solution provides the retailer with…
read nowDSW partners with Infor on retail commerce apps
September 12, 2016
Footwear retailer DSW is hoping to provide a more seamless shopping experience with a new commerce application suite that will provide flexibility, greater…
read nowOutdoor retailer aims for a deeper customer relationship
September 12, 2016
Cabela's is teaming up with InMoment on a new system that will empower front-line employees and operations leaders with deeper customer intelligence to drive a…
read nowPokémon GO inspires Bloomies' social media omnichannel effort
September 9, 2016
Leading retailer Bloomingdale's is hoping to spark fall season sales with a unique customer engagement effort using social media.
read nowOffice Depot extends partnership with dunnhumby
September 7, 2016
Dunnhumby and Office Depot are extending a partnership focused on data analysis to boost the customer experience.
read nowLe Creuset deploys customer engagement program for retailers
September 1, 2016
In a quest to spur store traffic and boost sales, Le Creuset is launching a digital culinary program for retailers.
read nowAmazon launches more locker sites for package pick-up
September 1, 2016
In an effort to make it easier than ever to retrieve that latest order, Amazon is launching more pick-up location sites for consumers.
read nowMood Media debuts consumer playlist interaction feature
August 31, 2016
Mood Media is providing retail customers the opportunity to have a say in the in-store music experience via a virtual remote control.
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