Customer Experience News
IBM unveils portfolio of cloud-based engagement tools
May 13, 2014
IBM today announced "IBM ExperienceOne," a new integrated portfolio of cloud-based and on premise offerings that it says will help clients quickly deliver…
read nowVerizon expands customer experience program
May 9, 2014
Medallia, a provider of customer experience management (CEM) solutions, announced it has signed an agreement with Verizon Communications to unify customer…
read nowCheese maker Castello brings a pop-up store, and an Iron Chef, to NYC
May 2, 2014
Artisan cheese maker Castello announced it is opening a pop-up store today in New York City's SoHo neighborhood. The store will be open through July 6.
read nowNRF says jobs bounce back after slowdown
May 2, 2014
The National Retail Federation issued the statements below from President and CEO Matthew Shay and Chief Economist Jack Kleinhenz in response to the April…
read nowRevel Systems unveils iPad-based POS features for the visually impaired
April 30, 2014
Revel Systems, a provider of iPad POS solutions, has announced a new hardware and software product bundle aimed at providing technology features for the…
read nowStarbucks considers white-labeling its mobile app
April 25, 2014
Tech companies and national retailers have approached Starbucks about whether the coffee giant would consider licensing or white-labeling its successful…
read nowNational Retail Federation honored by Environmental Protection Agency
April 22, 2014
The National Retail Federation was recognized today on Earth Day by the U.S. Environmental Protection Agency with its 2014 SmartWay Affiliate Challenge award.
read nowThierry Mugler gets 'Alien' virtual assistant
April 18, 2014
French luxury fragrance brand Thierry Mugler, part of the Clarins Fragrance Group, has deployed the world's first full-height Tensator Virtual Assistant to…
read nowQSR, retail partnerships highlight Q1 for ComQi digital signage
April 17, 2014
Marketplace momentum from emerging partnerships focused on vertical markets and enterprise opportunities highlight a strong Q1 and continuing 2014 outlook for…
read nowBang & Olufsen launches next-generation retail concept in North America
April 16, 2014
Bang & Olufsen has unveiled its first newly redesigned store concept in North America at the new Madison Avenue showroom in New York. According to the…
read nowPGA TOUR opening three experiential superstores
April 8, 2014
PGA TOUR Superstore has announced three new store openings in 2014 and a growth strategy that will more than double its current retail footprint, adding one…
read nowWebinar to explore tax credits, strategies for retailers
April 7, 2014
On Tuesday, April 8, Retail Customer Experience will host a live webinar entitled "Cash In On Hiring Tax Credits." The webinar, sponsored by PeopleMatter, will…
read nowCFI Group receives statistical modeling patent for customer satisfaction research
March 28, 2014
CFI Group, a customer satisfaction measurement and analytics firm, announced it has been awarded Patent No. 8,666,515. According to the company, this patent…
read nowCXPA launches certification initiative for customer experience professionals
March 27, 2014
The Customer Experience Professionals Association , an international nonprofit organization created to guide and enhance the growing field of customer…
read nowWegmans, Trader Joe's, Publix, Costco, Sprouts top Consumer Reports supermarket ratings
March 26, 2014
In Consumer Reports' latest survey, Wegmans, Trader Joe's, Publix, Costco and Sprouts earned the highest scores overall among 55 of the nation's major grocery…
read nowComQi adds interactive engagement features to retail digital signage
March 24, 2014
New high-impact interactive features designed to drive product awareness and boost sales are now being rolled out to retailers and brands through ComQi's…
read nowNRF unveils new logo
March 24, 2014
The National Retail Federation today unveiled a new logo for the 103 year-old industry association.
read nowMasterCard sets up kiosk zone at Toronto's Air Canada Centre
March 20, 2014
MasterCard has launched the Priceless Toronto Zone, an interactive digital experience for sports fans, at the Air Canada Centre in Toronto.
read nowCibo acquires customer experience agency HYDRANT
February 20, 2014
Integrated brand experience agency Cibo recently announced the acquisition of HYDRANT, an established customer experience agency based in San Francisco. The…
read nowH&M Conscious Foundation donates $9.3 million for clean water in schools
February 11, 2014
The H&M Conscious Foundation and the international non-profit WaterAid launched today a new global partnership for safe water and toilets in schools that…
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