Customer Experience News
Customer experience a senior-level focus for 69% of leading UK firms
January 6, 2014
More than two-thirds of leading U.K. firms now have a senior level customer experience position, a confirmation that customer experience strategy has now…
read nowReport: Affluent adults are heavy Amazon users
January 3, 2014
New research from The Shullman Luxury and Affluence Monthly Pulse says that more than two-thirds of Americans making more than $250,000 per year have shopped…
read nowJC Penney, Sears, A&F make list of 2013's worst CEOs
December 30, 2013
Fox Business has released its annual list of the worst CEOs, and three of the seven slots are reserved for retail leaders.
read nowNew Burberry concept offers digitally enhanced in-store experience
December 27, 2013
Burberry has opened a new retail concept in London that uses personalized physical and digital experiences, according to Marketing magazine. The Burberry…
read nowLate flurry of online sales nails UPS, retailers
December 26, 2013
A number of large retailers that promised to deliver goods before Dec. 25, including Amazon, Walmart and Kohl's, missed some of their deadlines, and the finger…
read nowStudy says shopper satisfaction up 23 percent since 2008
December 20, 2013
Motorola Solutions has unveiled the results of its seventh annual Holiday Shopping Study which found that overall in-store satisfaction has grown 23 percent in…
read nowRetailer John Lewis rolls out new in-store tech for the holidays
December 18, 2013
The upscale retailer John Lewis, which operates 43 department stores throughout the U.K., has announced three new in-store technology initiatives it is taking…
read nowGoogle Shopping exec on Diane von Furstenberg, using Hangouts for online retailing
December 16, 2013
At the recent launch event for the fourth-annual PSFK Future of Retail Report, Laura Jones, product marketing manager for Google Shopping, spoke about a recent…
read nowStaten Island mall shames shoplifters with display tech
December 13, 2013
Shoplifters convicted of committing crimes within the Staten Island Mall now have a consequence beyond fines and jail time — public shaming.
read nowNordstrom named shoppers' favorite apparel retailer
December 10, 2013
Nordstrom is North America's overall favorite fashion retailer for the second consecutive time, according to a new study of more than 6,800 consumers conducted…
read nowFairfield University professor delves into 'acquisitive buying behavior'
December 10, 2013
Most people have a "Santa Claus moment" this time of year, when they're knee deep into the "physical hunt" of shopping and "boasting" about nabbing that good…
read nowJeopardy-winning computer Watson coming to retail apps
December 10, 2013
Watson, the IBM supercomputer that beat the two winningest Jeopardy contestants at their own game in 2011 is headed to your smartphone.
read nowNRF applauds 'patent troll act'
December 5, 2013
The National Retail Federation today issued the following statement from Senior Vice President David French on House passage of H.R. 3309, the Innovation Act…
read nowNew report reveals frustrations of older shoppers
December 5, 2013
The latest report from Shoppercentric, an independent agency specializing in shopper research, has been launched today. The research entitled: "WindowOn…The…
read nowFood Lion unveils new store format
December 4, 2013
Food Lion is unveiling its new store format today at the grand reopening of its Union Street store in Concord, N.C. According to a press release, the format…
read nowLUX Beauty Boutique rolls out in-aisle checkout app
December 4, 2013
Toronto-based company Digital Retail Apps announced the roll-out of its mobile app SelfPay at LUX Beauty Boutique in Edmonton, Alberta, Canada. With SelfPay…
read nowMotorola offers apology, do-over on Cyber Monday promotion
December 3, 2013
Motorola's plan to offer a $150 discount on its Moto X smartphone turned out to be more popular than the company expected. Less than an hour after the sale…
read nowMobile Email Scorecard names the best retail email campaigns
December 3, 2013
LightningBuy, a single-click mobile checkout platform that lets merchants sell directly from email and social media posts, has announced the retailers with the…
read nowSurvey says shoppers were disappointed with Black Friday this year
December 2, 2013
According to the Christmas & Holiday Shopping Forecast released today by America's Research Group and Inmar, of those who shopped Black Friday weekend…
read nowWalmart worker and OUR Walmart member responds to CEO resignation
November 25, 2013
Walmart CEO Mike Duke announced today that he would be stepping down on January 31. The company immediately announced that Doug McMillon, currently the head of…
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